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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Managing and Extending Service Requests | - Application Composer extensions
|
| Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Data Migration and Integration | - Data import/export
|
| Customer Entitlements and Action Plans | - Action Plans
|
| Redwood UX and AI Features | - Redwood interface configuration
|
| Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Productivity and Contact Center Tools | - Agent productivity tools
|
| Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Work Assignment and Routing | - Omnichannel routing
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. In which three situations can default coverage be applied?
A) to a specific customer account
B) for a specific SR status
C) globally, to all service requests that do not have any other coverage
D) for a specific SR category
E) for a specific period of time
2. If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
A) be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
B) have to contact Oracle Support for the permission to deploy your custom DCS application
C) be required to create all of your own components for the display of Engagement Cloud objects
D) not be able to preview your application before you publish it
3. One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
A) Create several personalized searches and create them to each other.
B) Grant the agent Administrator permissions to add new search filters.
C) Add fields from the advanced search functionality.
D) Create a new search through the application composer.
4. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
A) Modify the Profile Value and save.
B) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
C) Unlock and publish the new selected profile value.
D) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
E) Lock the Profile Option for editing.
F) Select View > Detach.
5. What three things should you do once you have established a global default coverage?
A) Create an ESS job to Aggregate Service Requests.
B) Use Application Composer to configure warning emails about milestone compliance events.
C) Use Application Composer to include milestones on the Service Request Layout if desired.
D) Create an ESS job to Monitor Service Request Milestones.
Solutions:
| Question # 1 Answer: C,D,E | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A,B,C | Question # 5 Answer: A,C,D |




