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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Managing and Extending Service Requests | - Application Composer extensions
|
| Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Data Migration and Integration | - Data import/export
|
| Customer Entitlements and Action Plans | - Action Plans
|
| Redwood UX and AI Features | - Redwood interface configuration
|
| Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Productivity and Contact Center Tools | - Agent productivity tools
|
| Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Work Assignment and Routing | - Omnichannel routing
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
In which three situations can default coverage be applied?
- A. to a specific customer account
- B. for a specific SR status
- C. globally, to all service requests that do not have any other coverage
- D. for a specific SR category
- E. for a specific period of time
Correct Answer: C,D,E 🗳️
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
- A. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
- B. have to contact Oracle Support for the permission to deploy your custom DCS application
- C. be required to create all of your own components for the display of Engagement Cloud objects
- D. not be able to preview your application before you publish it
Correct Answer: C 🗳️
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
- A. Create several personalized searches and create them to each other.
- B. Grant the agent Administrator permissions to add new search filters.
- C. Add fields from the advanced search functionality.
- D. Create a new search through the application composer.
Correct Answer: D 🗳️
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Modify the Profile Value and save.
- B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
- C. Unlock and publish the new selected profile value.
- D. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
- E. Lock the Profile Option for editing.
- F. Select View > Detach.
Correct Answer: A,B,C 🗳️
What three things should you do once you have established a global default coverage?
- A. Create an ESS job to Aggregate Service Requests.
- B. Use Application Composer to configure warning emails about milestone compliance events.
- C. Use Application Composer to include milestones on the Service Request Layout if desired.
- D. Create an ESS job to Monitor Service Request Milestones.
Correct Answer: A,C,D 🗳️
