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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 4: Supply Chain Management | - Sourcing and procurement - Logistics and distribution - Inventory management - Supply chain design and strategy |
| Topic 2: Competency 6: Production Planning and Scheduling | - Aggregate planning - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Master Production Schedule (MPS) - Theory of Constraints (TOC) |
| Topic 3: Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Location analysis and decisions - Facility layout types (process, product, cellular, fixed-position) |
| Topic 4: Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Statistical Process Control (SPC) - Lean operations and waste elimination - Six Sigma methodology - Plan-Do-Study-Act (PDSA) cycle |
| Topic 5: Competency 2: Quality Management | - Total Quality Management (TQM) - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) - Malcolm Baldrige National Quality Award criteria |
| Topic 6: Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
| Topic 7: Competency 7: Forecasting | - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures |
WGU Operations Management (C215, VDC2) Sample Questions:
Which element is part of a financial plan?
- A. Product pricing
- B. Compensation planning
- C. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
- D. Budget projections
Correct Answer: D 🗳️
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What are two common drawbacks of implementing an enterprise resource planning (ERP) solution?
Choose 2 answers
- A. The cost savings and/or payback is impossible to measure in terms of bottom line.
- B. It must always be customized and too much customization may slow down projects.
- C. It requires extensive, often complex, training.
- D. It takes a long time to implement and to see any benefits.
Correct Answer: C,D 🗳️
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Which formula would compute process velocity?
- A. Time a resource is used / time a resource is available
- B. Actual output / standard output
- C. Throughput time / value-added time
- D. Output / input
Correct Answer: C 🗳️
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How does inventory management differ for manufacturing organizations compared to service organizations?
- A. Manufacturing organizations must maintain tangible inventory.
- B. Service organizations must maintain work-in-progress types of inventory.
- C. Service organizations are concerned with managing idle time due to material and component shortages.
- D. Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
Correct Answer: A 🗳️
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Which total quality management (TQM) process was developed to stress management's responsibility for quality?
- A. Fitness quality for use
- B. Statistical quality control charts
- C. Product design quality
- D. 14 points for quality improvement
Correct Answer: D 🗳️
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