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Certification Path
ServiceNow-PR000370 is an advanced exam and requires ServiceNow Fundamentals as pre-requisite.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
How to book the ServiceNow-PR000370 Exam
These are following steps for registering the ServiceNow-PR000370 exam.
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ServiceNow Fundamentals training prerequisite. Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified System Administrator exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests. The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
ServiceNow PR000370 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Instance Configuration | 15% | - System properties, plugins, and update sets - Branding, themes, and system settings |
| Topic 2: ITSM Core Applications | 20% | - Incident, Problem, Change, and Configuration Management - SLAs, CMDB, and Knowledge Management |
| Topic 3: User Interface & Navigation | 15% | - Platform navigation, lists, forms, filters, and views - Global search, modules, and application menus |
| Topic 4: Self-Service & Automation | 20% | - Flow Designer, notifications, and approvals - Service Catalog, record producers, and request fulfillment |
| Topic 5: Database Management | 15% | - Extending tables, database views, and indexes - Tables, fields, relationships, and data schema |
| Topic 6: Security & Access Control | 15% | - Access Control Lists (ACLs) and security rules - Users, groups, roles, and departments |
