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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| User Interface Customization | - Browser UI Design
|
| Reporting and Analytics | - Standard Reporting Tools
|
| Service Processes and Case Management | - Incident and Queue Management
|
| API and Integration | - JavaScript API Events
|
| Service Center Configuration and Setup | - User Authentication and Access
|
Oracle Service Center 2021 Implementation Essentials Sample Questions:
Question 1
Which option should you useto create or configure queues?
A. Configuration > Application Appearance >Customizable Menus > System Menus
B. Configuration > Site Configuration > Message Bases
C. Configuration > Application Appearance > Customizable Menus > Custom Menus
D. Configuration> Site Configuration > Configuration Settings
Question 2
Which two statements are true about a disposition?
A. It can be linked to products.
B. It can be linked to categories.
C. It helps to identify the root cause of an incident.
D. It can be made visible on the Customer Portal.
E. It can be set to a maximum depth of three in hierarchy levels.
Question 3
You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?
A. Workspace Ribbon
B. Workspace
C. Report Command
D. Content Pane
E. Global Ribbon
Question 4
Which two statements are true about chat surveys?
A. You can create a chat rule to pop up a transactional survey at the end of a chatsession.
B. You cannot link customer data back to the chat that is submitted.
C. You can create a chat rule to email a transactional survey to a customer after a chat session.
D. You can send a chat survey only while a customer is on the chat.
Question 5
Which statement is true about the JavaScript API?
A. It comes with in-built exception handling.
B. It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.
C. It cannot be used in Custom Object workspaces.
D. It is available when you use the Connect Common Object Model CCOM for API operations.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,C | Question 3 Answer: B | Question 4 Answer: A,C | Question 5 Answer: B |
