Two departments, one goal: our education team edits new Oracle Engagement Cloud 2019 Implementations Essentials versions daily while IT staff upload them — 76 practice questions for the 1Z0-1064 exam, always current at VCEDumps.
Oracle 1Z0-1064 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Engagement Cloud 2019 Implementations Essentials |
| Exam Number: | 1Z0-1064 |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Passing Score: | 68% |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Exam Duration: | 105 minutes |
| Exam Price: | USD 245 |
| Certificate Validity Period: | 24 months |
| Related Certifications: | Oracle Fusion Service Implementation Professional Oracle B2B Service Implementation Specialist |
| Recommended Training: | Oracle Engagement Cloud: Implement Service Applications Oracle B2B Service: Administration and Implementation |
| Exam Registration: | Oracle University Exam Registration Pearson VUE Scheduling |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications |
| Official Syllabus URL: | https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064 |
Oracle 1Z0-1064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Knowledge Management & Omnichannel | 15% | - Omnichannel communication setup - Knowledge management enablement - Agent notifications configuration |
| Topic 2: Entitlements & Security | 15% | - Roles, privileges, and access control - Entitlement concepts: coverage and milestones - Engagement Cloud security model |
| Topic 3: Engagement Cloud Setup & Customization | 15% | - Functional Setup Manager (FSM) usage - Customization mechanisms - Service Catalog configuration - Enable Engagement Cloud features |
| Topic 4: Service Request Management | 20% | - SR assignment mapping - SR creation and handling setup - SR category configuration - Common SR processing activities |
| Topic 5: Communication & Integration | 15% | - Email templates and notifications - Inbound and outbound email setup - CTI integration and configuration - Integration architecture overview |
| Topic 6: Digital Customer Service (DCS) | 20% | - Deploy and customize DCS application - DCS security and roles - Themes, templates, and pages - DCS architecture and components |
Oracle 1Z0-1064 Exam: Questions Candidates Ask
No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications Vendors revise eligibility rules periodically, so confirm the current requirements on the official page (official 1Z0-1064 exam page) before registering.
Delivery is instant — an automatic email within a minute of payment, unlimited devices, and 7*24 online service (replies within two hours) if anything's missing after 2 hours; check spam first. If you fail the corresponding 1Z0-1064 exam within 60 days of purchase, we refund all the cost you paid: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Alternatively, exchange for two equal-value products free.
105 minutes for 60 questions. Train the pace in advance: timed practice sessions turn the exam clock from a threat into a habit.
Yes:
- Oracle Engagement Cloud: Implement Service Applications
- Oracle B2B Service: Administration and Implementation
Official courses build the base; the 76 practice questions for the Oracle Engagement Cloud 2019 Implementations Essentials — every answer expert-verified — build the readiness.
The Oracle Engagement Cloud 2019 Implementations Essentials blueprint spans 6 domains — including Engagement Cloud Setup & Customization (15%), Communication & Integration (15%), Entitlements & Security (15%). Study in proportion to the weightings; the complete outline above details every subtopic.
Yes — free demo downloads let you tell whether the Oracle Engagement Cloud 2019 Implementations Essentials material suits you before purchasing. Purchases include 365 days of free updates, each new version emailed immediately; renew afterward at 50% off.
Through the vendor's official registration channels:
The Oracle Engagement Cloud 2019 Implementations Essentials is delivered Online proctored or in-person at Pearson VUE test centers — choose the arrangement that fits you when booking.
USD 245 per attempt, 68% to pass. Retakes bill again at full price — prepare thoroughly with the 76 practice questions for the 1Z0-1064 exam at VCEDumps first.
The Oracle Engagement Cloud 2019 Implementations Essentials is Oracle's certification exam for Oracle Engagement Cloud 2019 Certified Implementation Specialist, at the Specialist level. These certifications are valued precisely because they're demanding — passing one validates real capability. Related credentials include Oracle B2B Service Implementation Specialist, Oracle Fusion Service Implementation Professional.
Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:
You are creating or editing a SmartText entry. Which four options can you insert into the entry?
- A. Tables
- B. Text
- C. Images
- D. Other SmartText entries
- E. URLs
- F. Variables
Correct Answer: A,B,D,F 🗳️
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
- A. It enables anonymous users to search the DCS knowledge base.
- B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
- C. It is configured exclusively via the Engagement Cloud Security Console.
- D. It does not require matching passwords between Engagement Cloud and DCS.
Correct Answer: A,C 🗳️
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
- A. You must make the changes using the Page Composer tool.
- B. You can generate tasks for the SR object from the workflow.
- C. You will be required to code any new workflow actions in Groovy.
- D. You can send an e-mail notification to specified recipients.
- E. You can modify the workflow to update field values within the SR object.
- F. You can define the workflow to run when certain fields of the SR object are changed.
Correct Answer: B,D,E,F 🗳️
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. The team members don't have the Email Administrator Role provisioned.
- B. The environment was not provisioned correctly and the service module is missing.
- C. There are no specific e-mail tasks available.
- D. The team members have not established the e-mail feature on the Offerings page.
Correct Answer: D 🗳️
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. Change the section identified with Status = New
- B. Click the Show Advanced Search icon.
- C. In Advanced Search, Add Channel Type = Web.
- D. In Advanced Search, confirm Record Set = Assigned to Me.
- E. In Advanced Search, select Action > Update.
- F. In Advanced Search, save and select the "Set as Default" box.
Correct Answer: A,B,C,D,F 🗳️
