What elements typically make up the investment section of a ROI calculation?

• A. Just the tangible/predictable fixed expenses: Software license, software support, hardware, and hardware maintenance
• B. Software license, software support, consulting, training, hardware, and hardware maintenance
• C. Just the operational expense: Software license and hardware
• D. Software license, software support, consulting, training, hardware, hardware maintenance, process inefficiencies, lack of agility, and the absence of process visibility

What key capability is shown whencombining the design-time and run-time portions of the BPM logical model?

• A. The single model (or business, technical, and executable process states
• B. The ability to support process selection through simulation with run-time data
• C. Service-Oriented Integration between design and run-time sub-systems
• D. Traceability of the business motivation model through to process implementation

Which statement is true about the broad set of goals of a modern 8PHS?

• A. It should support content-centric and integrate on-centric processes, human workflow and case management white providing both choreography and orchestration.
• B. It should maintain graphical models, with multiple views that are Interchangeable between business and IT stakeholders, simulation, analytics, application integration using Enterprise Application Integration.
• C. It should support content-centric and integration-centric processes, human workflow and case management while supporting both BPMN and BPEL for business and technical orchestration.
• D. It should maintain a Single, consistent model, with multiple stakeholder views from abstract to execution; simulation with runtime augmentation; process analytics from KPIs to BAM extending support into Business Performance Management.

How can you use the business functional model to help design the business process model?

• A. The natural segmentation of the functional model along organizational boundaries, (departments, divisions, etc.), can be used to define the scope of the high-level business process model. Messaging between process models can then be defined where process models need to communicate with each other.
• B. The flow of activities in the functional model can be used to develop an initial process model. This model can serve as the "as-ls" process representation.
• C. The hierarchy, activities, and tasks of the functional model can be used to establish a process model hierarchy with meaningful activity names and a level-set activity structure.
• D. Application names and information management boundaries, inherent in the business functional model, are used to design the communication paths and decision logic of the process model.

In a large enterprise BPM Implementation a relatively new role, typically called "process owner", is vital to the success of the program, what is the significance of this role arid why is it so important to the success of the BPM program?

• A. As an organization develops to become "process centric" the role of traditional process performers changes as the BPM system bestows more accountability to, them: in this way they become "process owners" rather than simple participants.
• B. A process owner is responsible for the effectiveness of the end-to-end business process (or processes).
  True business processes typically span multiple business units requiring an overall owner since line-of-business managers have little incentive to ensure enterprise wide effectiveness of the process as It crosses organizational boundaries.
• C. Business executives are responsible for enterprise-wide, end-to-end business process, but are not subject matter experts, so it Is necessary to pass day-to-day process operations on to a new role - the process owner.
• D. During process engineering, it is important to assign special responsibilities to a lead process architect/analyst for each process to ensurecontinuity throughout the engineering lifecycle: this role is typically called "process owner".