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Avaya Workforce Engagement Support Certified Sample Questions:

1. You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?

A) Central Archive
B) Content Server
C) Interaction Applications
D) Archive database

2. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Security settings
B) Enterprise Settings
C) Servers role
D) Site servers

3. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Set up the server, Including VM settings, NICs and disks
B) Verify the server using the SR validation
C) Configure the recorder server roles
D) Install WFO software and any required hotfixes

4. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create Workgroups andworkstations
B) Create a LAN Data Source
C) Add Employee IDs
D) Create a Member Group

5. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Set up recording Environtment
B) Create a Member Group
C) Create a phone Data Source
D) Create Phones and Extensions

Solutions: