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Avaya Aura® Contact Center Solution Design Sample Questions:

1. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

A) Call by Call Display
B) Supervisor Chart
C) Bill Board collection
D) Agent Maps

2. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) Host ID
B) MAC Address
C) IP Address
D) Customer name

3. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Avaya Work Force Optimization Select
B) Proactive Outreach Manager
C) Call Back Automated
D) Interaction Center

4. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
B) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
C) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
D) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

5. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Personalized
B) Specific Report focused
C) Single Channel driven
D) Seamless
E) Intelligent

Solutions: