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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Principles | - Customer requirements analysis
|
| Topic 2: Avaya Midsize Solution Fundamentals | - Solution components and capabilities
|
| Topic 3: Security and Network Design | - Network considerations
|
| Topic 4: Collaboration and Unified Communications | - Communication services integration
|
Avaya Midsize Solution Design Sample Questions:
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
- A. The Contact Center Manager Administration database
- B. The Contact Center Multimedia database
- C. The Communication Control Toolkit database
- D. The Contact Center Manager Server database
Correct Answer: B 🗳️
With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?
- A. 25 participants
- B. 100 participants
- C. 50 participants
- D. 500 participants
Correct Answer: C 🗳️
Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?
- A. Realtime
- B. Custom reports
- C. Recording Library
- D. Agent Dashboards
Correct Answer: D 🗳️
You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.
Based on these factors, which IP Office deployment model would meet the customer requirements?
- A. On-Premise
- B. Public Cloud
- C. Hybrid Cloud
- D. Private Cloud
Correct Answer: D 🗳️
A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?
- A. 250
- B. 450
- C. 150
- D. 350
Correct Answer: C 🗳️
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