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Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. Which service must be activated to locate the CDR Analysis and Reporting tool under the Tools section in Cisco Unified Serviceability?

A) Cisco WebDialer Web Service
B) Cisco Messaging Interface
C) Cisco UXL Web Service
D) Cisco CAR Web Service

2. Which type of template should be used when a network engineer adds a new call center agent in the Cisco Unity Connection?

A) contact
B) notification
C) call handler
D) user

3. Which two layers are Cisco Unified Communications component layers? (Choose two.)

A) data link layer
B) endpoints layer
C) network layer
D) infrastructure layer
E) transport layer

4. When you reset an IP phone via the Cisco Unified Communications Manager Administration page, which method briefly shuts down a registered phone and brings it back up?

A) shutdown
B) restart
C) drop
D) shut and no shut
E) reset

5. When you reset an IP phone via the Cisco Unified Communications Manager Administration page, which method briefly shuts down a registered phone and brings it back up?

A) shutdown
B) restart
C) drop
D) shut and no shut
E) reset

Solutions: