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Cisco 642-467 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Cisco Unity Connection | 35% | - Integrate with Cisco Unified Communications Manager - Describe architecture and deployment models - Configure system settings, users, and mailboxes - Configure call management and routing - Implement high availability and networking |
| Topic 2: Implement Cisco Unity Express | 25% | - Set up auto-attendant and call routing - Integrate with CUCM and CME - Configure users, groups, and mailboxes - Describe architecture and deployment options - Implement VPIM networking |
| Topic 3: Maintain and Troubleshoot Applications | 10% | - Troubleshoot integration issues - Monitor system health and logs - Diagnose call routing and messaging problems |
| Topic 4: Implement Cisco Unified IM and Presence | 30% | - Describe architecture and components - Integrate with CUCM and LDAP - Deploy Cisco Jabber and clients - Implement high availability and federation - Configure service parameters and presence settings |
Cisco Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Sample Questions:
When troubleshooting a single Cisco Unified Presence user complaint, which tool is the best one to use to start the troubleshooting process?
- A. Cisco Unified Presence Viewer
- B. Cisco Unified Presence System Troubleshooter
- C. Cisco Unified Presence Monitoring Tool
- D. Cisco Unified Real Time Monitoring Tool
Correct Answer: A 🗳️
Which call handler can be configured to ask callers questions and, once the answers are recorded, sends them to a configured recipient?
- A. standard greeting
- B. alternate greeting
- C. interview
- D. after-hours greeting
- E. directory
Correct Answer: C 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
You are in the final phase of configuring Cisco Unified Presence and you need to activate the required services under Cisco Unified Serviceability. Which three Cisco Unified Presence services should you activate for it to work? (Choose three.)
- A. Extensible Communication Platform Authentication Service
- B. Session Initiation Protocol Proxy
- C. Extensible Communication Platform Connection Manager
- D. Engine
- E. Sync Agent
- F. Web Connection Manager
Correct Answer: B,D,E 🗳️
You are troubleshooting Cisco Unity Connection and find that the interview handlers service does not play anything. You find that only Goodbye call handler is available. What must you verify before trying to fix the problem?
- A. Users have selected the delist option.
- B. Users and call handlers are placed in the correct partition.
- C. Dial plan has been set up correctly.
- D. Calls are routed when callers press "0".
- E. Phone language settings are correct.
- F. Questions are active and recorded.
Correct Answer: F 🗳️
Which tool is used to help determine the scale and performance of a Cisco Unified Presence multicluster deployment?
- A. Cisco Unified Presence Serviceability
- B. Cisco Unified Real Time Monitoring Tool
- C. Presence Capacity Planning Tool
- D. Presence User Profile
- E. Cisco Unified Serviceability
Correct Answer: D 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
