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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. A consultant for Northern Trail Outfitters (NTO) company advises NTO to leverage Visit Recommendations for the field team. Which build option ensures the strategy is scalable to meet the requirements of NTO?

A) Build the strategy using Workflows.
B) Build the strategy using Process Builder.
C) Build the strategy using Flow Builder.
D) Build the strategy using an Apex class.

2. Universal Shipping (US) uses Communications Cloud and has built multiple OmniScripts and FlexCards to calculate freight charges and provide delivery estimates. They also have a self-service site hosted on a third-party CMS. US wants the same experience on their off-platform site that they have in Salesforce, for their unregistered users.
Which two steps should a Consultant take to meet these requirements?

A) Use a Canvas application to expose the OmniScript and FlexCards to unregistered users.
B) Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.
C) Use OmniOut and add the existing OmniScript and FlexCards.
D) Create a Lightning Out Project and use Javascript to load the Lightning Web Components (LWCs) into the external site.

3. Universal Containers (UC) is a Communications Cloud customer. They want to use the Communications Cloud CPQ solution for their residential B2C use case. Their main goal is to have a short sales process that lasts no more than three days. Since this is a B2C use case, users will buy the products directly or reach out to Agents to purchase the products for them. UC also wants to consider a flexible option for authenticated community users.
What should a Consultant propose to meet UC's requirements?

A) Use the Sales Process OmniScript that includes Lead, Opportunity, Quote, Order objects and perform CPQ actions on Quote Object.
B) Create a Custom Buyflow (OmniScript) invoked from Account Object for Order Creation and perform CPQ actions on the Order Object.
C) Create a Custom Buyflow (OmniScript) invoked from Account Object for Quote creation and perform CPQ actions on Quote Object.
D) Use Out of the Box Cart on Opportunity that creates Quote and then perform CPQ actions on Order, created from Quote.

4. Which step is required to link an Action Plan to a Visit record?

A) Create an Action Plan based on the template where the template owners are the Sales Reps.
B) Create an Action Plan Template by specifying Visit' as the target object and publish it.
C) Activate the Visit to generate Action Plan Tasks.
D) Activate the Action Plan.

5. Sales Reps in the field are reporting that no surveys are available when they try to complete a visit survey on their mobile devices. What are two explanations for this?

A) A related survey invitation has not been generated
B) The Salesforce admin has not created and activated a Salesforce survey
C) A custom Assessment Task definition has not been created
D) The Retail Execution Survey Lighting Flow has not been action
E) The rep is missing the Create Surveys permission

Solutions: