Apple Apple-Device-Support : Apple Device Support Exam

  • Exam Code: Apple-Device-Support
  • Exam Name: Apple Device Support Exam
  • Updated: Nov 01, 2026
  • Q & A: 274 Questions and Answers

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 2
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 3
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 4
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 5
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 6
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 7
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 8
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 9
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.

Reference: https://it-training.apple.com/tutorials/support/supx01/

Apple Device Support Sample Questions:

Question #1

Where do you go to tell if an iPad has an MGM solution installed?

  • A. General > Profiles & Device Management
  • B. General > VPN & Device Management
  • C. Privacy & Security > Device Management
  • D. Privacy & Security > Analytics & Improvements
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #2

You use Apple Watch 6 to track your physical activity and health metrics, but you have some trouble seeing the screen and using the watch controls.
Which iPhone feature can you use to help you see and operate Apple Watch more easily?

  • A. Voice Over
  • B. Audio Descriptions
  • C. Ask Siri
  • D. Apple Watch Mirroring
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

Which Find My feature is available ONLY on MacBook models with Apple silicon?

  • A. Notify When Left Behind
  • B. Notify When Found
  • C. View Location
  • D. Remote Erase
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

Scenario
Nisha ' s iPad doesn ' t charge. She ' s using the original Apple power adapter and cable that came with her iPad.
Select three responses.
Which three troubleshooting steps should you try to resolve this issue?

  • A. Back up the device, then erase all content and settings.
  • B. Make sure that the device isn ' t too hot or too cold.
  • C. Force restart her iPad.
  • D. Try charging with a different power adapter and cable.
  • E. Enable Optimized Battery Charging in the iPad settings.
Reveal Solution  Discussion  0

Correct Answer: B,C,D  🗳️

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Question #5

What can a device management administrator do to secure a Mac?

  • A. Encrypt the disk remotely using the organization signing certificate.
  • B. Enable FileVault.
  • C. Escrow a recovery key to a user's iCloud account.
  • D. Set the firmware password without user input.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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