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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.
When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?

A) Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.
B) Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.
C) Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.
D) Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.

2. A company plans to migrate their existing storefront to B2C Commerce as they face a number of performance and scalability issues. They use a custom-built marketing tool for customer engagement that is tightly coupled with the legacy storefront. s The storefront has roughly 200,000 subscribers in total, 10,000 visitors per day, and an average of 1,000 emails that are sent out every day. They expect a large number of subscribers to use their mobile devices to visit the storefront and place orders. f What recommendations should a Solution Architect make to re-architect this solution based on the specified requirements?

A) Build the storefront using a headless commerce architecture and adopt Pardot for customer engagement.
B) Modify the frontend for the existing legacy storefront to be mobile responsive. Decouple the custom- built marketing tool so it is no longer tightly tied to the storefront.
C) Build the storefront using the Storefront Reference Architecture (SFRA) and adopt Marketing Cloud for customer engagement.
D) Build the storefront using B2C Commerce SiteGenesis architecture and adopt Pardot for customer engagement.

3. A marketing team is using Sales Cloud web-to-lead forms to capture leads. The company recently acquired Marketing Cloud and wants to ensure that the data is synchronized to Marketing Cloud without losing data and without creating duplicate contacts.
Which consideration should a Solution Architect voice to the marketing team when designing this solution?

A) Web-to-lead forms trigger Marketing Cloud journeys without creating leads in Salesforce.
B) Leads can be merged and converted in Marketing Cloud.
C) Leads and contacts are unique records in Marketing Cloud.
D) The contact delete framework in Marketing Cloud can be used to resolve duplicate contacts and associated billing challenges.

4. A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to providing customers access to their own data?
Choose 2 answers

A) Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.
B) Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.
C) Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.
D) Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.

5. A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?

A) Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs
B) Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
C) Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector
D) Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality

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