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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Troubleshooting | - Application permissions and sandboxing - Device encryption and security features - Common device and service issues resolution |
| Topic 2: Messaging and Communication Services | - BlackBerry Hub configuration - Messaging troubleshooting - Email setup and synchronization |
| Topic 3: BlackBerry 10 Architecture and Platform Overview | - Device hardware and software components - BlackBerry 10 OS fundamentals - Security model overview |
| Topic 4: Device Setup and Configuration | - Network and connectivity configuration - User profile and account configuration - Initial device activation and setup |
| Topic 5: BlackBerry Enterprise Service (BES10) Integration | - Policy and compliance management - BES10 architecture and components - Device enrollment and management |
BlackBerry 10 Support Specialist Sample Questions:
What is expected when the number of license seats is exceeded and the grace period is over?
- A. The last activated smartphoneyTablet is de-activated.
- B. New activations will be blocked.
- C. The smartphone/tabletwill be activated but with a warning.
- D. Only limited functionality is enabled.
Correct Answer: B 🗳️
All users are no longer able to activate using their Username. Activation Password and SRP. However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS). What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
- A. Proxy profile is configured to use VPN incorrectly
- B. Allow activation information to be emailed is set to no
- C. Allow activation over BlackBerry infrastructure set to yes
- D. BlackBerry Dispatcher is configured with an Enterprise Proxy
Correct Answer: C 🗳️
What is the name of the Blackberry desktop client for BlackBerry 10 (BB10)?
- A. BlackBerry Desktop Manager for BB10
- B. Device Manager
- C. WebDesktop
- D. BlackBerry Link
Correct Answer: D 🗳️
Where should an end user be directed to look for a mandatory corporate application on their BlackBerry device?
- A. Personal perimeter
- B. Applications panel in the corporate perimeter
- C. Set up application
- D. Settings Menu
Correct Answer: C 🗳️
When the customer opens a new application, previously running applications are no longer seen. What is most likely happening in this scenario?
- A. The Active Screen only displays four running applications. If there are five or more applications active, a second Active Screen is launched to display the additional. Swipe left to right to reveal the additional Active Screen.
- B. The Active Screen only displays four running applications. If a fifth application is opened, the oldest running application is closed to make room on the display.
- C. The Active Screen only displays four running applications full size. If there are five or more applications active, the icons are shrunk to allow additional applications to be shown.
- D. The Active Screen only displays four running applications. If there are five or more applications active, swipe from the bottom of the screen up to reveal additional running applications.
Correct Answer: D 🗳️
