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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Service Reporting
|
| Integration and Communication | - Integration Scenarios
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Service Processes | - Ticket and Case Management
|
| Master Data and Configuration | - Core Master Data
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which field identifies a ticket as relevant for a field service scenario?
A) Requires work
B) Service organization
C) Division
D) Scheduling relevant
2. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.
A) Billing request
B) Internal order
C) Good issue
D) Service order
E) Purchase order
3. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?
A) Workflow rule
B) Scoping option
C) Code list restriction
D) Fine-tuning activities
4. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.
A) CTI desktop client
B) Live activity pane
C) CTI Client adapter
D) CTI client server
5. When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.
A) You want to define multiple review steps for the same business object.
B) You want the direct approver of a business object to be the reporting line manager.
C) You want another user to view a business object before it can be processed further.
D) You want to define multiple review processes for the same business object
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,C,E | Question # 3 Answer: B | Question # 4 Answer: B,C | Question # 5 Answer: C,D |
