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The Salesforce Service Cloud Consultants CRT-261 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants CRT-261 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants CRT-261 Exam then he should take this exam.
What is the duration of the CRT-261 Exam
- Number of Questions: 60
- Passing Score: 67%
- Length of Examination: 105 minutes
- Format: Multiple choices, multiple answers
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Salesforce CRT-261日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Key Service Metrics and KPIs - Service Reports and Dashboards |
| Service Console and Productivity | - Service Console Configuration - Macros, Quick Text, and Lightning Productivity Tools |
| Knowledge Management | - Salesforce Knowledge Setup - Article Lifecycle and Data Categories |
| Omni-Channel and Routing | - Omni-Channel Routing - Workload Management and Skills-Based Routing |
| Service Channels and Integration | - Email-to-Case and Web-to-Case - CTI and Telephony Integration - Live Chat and Messaging Channels |
| Communities and Self-Service | - Experience Cloud for Service - Self-Service Portals |
| Case Management | - Case Lifecycle and Routing - Entitlements and Milestones (SLA Management) - Assignment Rules and Auto-Response Rules |
| Service Cloud Concepts | - Service Cloud Core Capabilities - Customer Service & Support Fundamentals |
