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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket status update
B) Mass subticket creation
C) Mass subticket completion
D) Mass subticket cancellation

2. When a valid warranty is NOT determined in a service ticket, what must be the uncovered incident category?

A) Product category
B) Incident category
C) Resolution category
D) Cause category

3. Which of the following functions can you perform using the language adaptation tool?

A) translate action buttons
B) Translate work center and view labels
C) Translate notes entered by a user
D) Translate extension field labels

4. What can you create using a workflow?

A) Activity list
B) Task
C) Appointment
D) Phone call

5. Which field do you use when allowing resource planning of service ticket items?

A) Resource relevant
B) Demand relevant
C) Scheduling relevant
D) Dispatch relevant

Solutions: