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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Topic 2: Mobile Field Execution | - Service order execution and reporting - Mobile app usage and technician workflows |
| Topic 3: Analytics and Service Performance | - Service optimization and insights - Reporting and KPIs in field service |
| Topic 4: Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Topic 5: Field Service Management Overview | - Core business processes in field service - SAP Field Service Management concepts and architecture |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
Where can you define the user access to the SAP Field Management mobile app? Choose the correct answer.
A. In the SAP Field Service Management Web app
B. In the SAP Field Service Management mobile app
C. In the SAP Field Service Management Crowd Service Marketplace
D. In the SAP Field Service Management self-service portal
Question 2
What is a DTO? Choose the correct answer.
A. A data transfer object in the Core systems cloud
B. A date/time object
C. An upload tool to send data from Excel to the cloud
Question 3
Which of the following are typical Field Service Mobile App users? Choose the correct answer.
A. Managers
B. Dispatchers
C. Back-office workers
D. Field Service technicians
Question 4
How do I resolve ERP synchronization errors? Choose Three correct answers.
A. First identify the problem and whether you need to correct something in the ERP.
B. After identifying the problem and checking the ERP system, resolve the issues in the Administration app.
C. In the System Monitoring app you will have an overview of the ERP errors. and the possibility of re- sending or reverting transactions.
D. After identifying the problem and checking the ERP system, resolve the issues in the System Monitoring app.
E. Go to the Administration app and resolve the issues there.
Question 5
Where do I find complete documentation about SAP FSM? Choose the correct answer.
A. documentation.coresystems.net
B. helpfiles.coresystems.net
C. docs.coresystems.net
D. documents.coresystems.net
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: A,B,D | Question 5 Answer: C |
