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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Branding, Personalization, and Content | 15% | - Content management and CMS integration - Branding and layout customization - Personalization and targeted content |
| Topic 2: User Creation and Authentication | 13% | - External user activation and permissions - Single Sign-On and identity providers - User provisioning methods |
| Topic 3: Customization Considerations and Limitations | 7% | - Declarative vs programmatic options - Limits and governor considerations - Performance and scalability |
| Topic 4: Administration, Setup, and Configuration | 25% | - Deployment and migration - PRM and service integration - Site setup and activation |
| Topic 5: Sharing, Visibility, and Licensing | 17% | - Data access and security model - License types and allocation - Sharing rules and external visibility |
| Topic 6: Experience Cloud Basics | 8% | - Platform capabilities and limitations - Experience types and use scenarios - Use cases and benefits of Experience Cloud |
| Topic 7: Templates and Themes | 10% | - Template selection and configuration - Lightning and Visualforce options - Theme customization and design |
| Topic 8: Adoption and Analytics | 5% | - Engagement and adoption strategies - Reporting and dashboards - Moderation and community governance |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their childcompanies.
Which functionality will meet the requirement best?
A) Configure an External Account Hierarchy.
B) Manually share cases.
C) Create a Sharing Set for the Account.
D) Move users who need case access to a higher level in the Role Hierarchy.
2. hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers
A) Create a separate profile for your self-service site and your partner portal.
B) Use a restrictive default profile to begin with.
C) Use the same profile for your self-service site and your partner portal.
D) Assign the standard site profile as the default for self-registration.
E) Assign a cloned standard site profile as the default for self-registration.
3. Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UChas decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?
A) Customer Service template does not allow downloading documents out-of-the-box.
B) Customer Service template does not allow record pages for custom objects out-of-the-box.
C) Customer Community Plus license does not allow access to custom objects.
D) Customer Community Plus license allows only up to 2 million users per org.
4. Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires.
Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
A) Employee apps are only available in Unlimited Edition.
B) Chatter posts related to a record will be available in the employee app as well as the main org.
C) Experience Cloud cannot be used for employee apps.
D) Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
5. Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?
A) In Salesforce Setup, type "support settings" in the quickfind box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
B) Use the Developer Console to add code to allow for autocomplete functionality.
C) In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".
D) In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,E | Question # 3 Answer: D | Question # 4 Answer: B,D | Question # 5 Answer: C |




