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What is the duration of the EX0-115 Exam
- Length of Examination: 60 minutes
- Passing Score: 65%
- Format: Multiple choices, multiple answers
- Number of Questions: 40
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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Design and Transition | 5% | - Planning and design
|
| Topic 2: Control Processes | 20% | - Configuration management - Release and deployment control - Change management |
| Topic 3: Relationship Processes | 15% | - Business relationship management - Supplier management |
| Topic 4: Resolution Processes | 10% | - Problem management - Service request management - Incident management |
| Topic 5: Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Topic 6: The Service Management System (SMS) | 20% | - Governance and responsibilities
|
| Topic 7: Service Delivery Processes | 15% | - Service level management - Financial management for services - Availability management - Information security management - Capacity management - Service continuity management |
