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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Groups
B) Workspaces
C) Queues
D) People

2. How do you represent your organization when you contact the Genesys Cloud support team?

A) Organization ID
B) Agent Name
C) ID
D) Company Name

3. What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A) WebRTC phone trunk
B) Network interface trunk
C) SIP phone trunk
D) External trunk

4. Calling Name and Address can be overridden.

A) False
B) True

5. Instant messaging costs are significantly less than long-distance phone conversations.

A) False
B) True

Solutions: