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HP HP2-H08 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware Installation and Replacement | 25% | - Replacing system boards, processors, memory, and storage - Disassembly and reassembly procedures - Upgrading graphics, power supplies, and peripherals |
| Topic 2: Product Overview and Architecture | 20% | - HP Desktop, Workstation, and Notebook families - System components and architecture - BIOS and UEFI configuration |
| Topic 3: Maintenance, Safety, and Warranty | 10% | - Warranty validation and service policies - ESD safety procedures - Firmware updates and system maintenance |
| Topic 4: Networking and Connectivity | 15% | - Bluetooth and peripheral connectivity - Wired and wireless network configuration - Network troubleshooting |
| Topic 5: Troubleshooting and Diagnostics | 30% | - Power-on and POST issues - HP diagnostic tools and utilities - Hardware error codes and LED indicators - Operating system and software related problems |
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
Question 1
What minimum configuration is required in order to access the embedded SATA RAID configuration tools? (Select two.)
A. RAID must be enabled in the BIOS.
B. System firmware must be updated.
C. RAID/AHCI SATA emulation must be enabled.
D. The minimum required memory must be installed.
E. A second SATA hard drive must be added.
Question 2
What is the recommended electrostatic discharge (ESD) precaution that you should take before starting work on a computer?
A. Store all electronic parts in a plastic bag.
B. Put on a grounded wrist strap.
C. Touch a metallic portion of the case to establish ground.
D. Use a power outlet to ground the computer.
Question 3
Which HP product supports a RAID 5 configuration?
A. slimline desktop
B. mobile workstation
C. desktop workstation
D. notebook
Question 4
Which HP product for post-warranty support is available to HP customers?
A. Help Pack Services
B. Assistant Services
C. Service Pack Option
D. Care Pack Services
Question 5
What is last step in the HP Six-Step Troubleshooting Methodology procedure?
A. Check the warranty status
B. Contact technical support
C. Collect data from the error log
D. Implement preventive measures
Solutions:
| Question 1 Answer: A,E | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: D |
