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HP HP2-H08 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware Installation and Replacement | 25% | - Replacing system boards, processors, memory, and storage - Disassembly and reassembly procedures - Upgrading graphics, power supplies, and peripherals |
| Topic 2: Product Overview and Architecture | 20% | - HP Desktop, Workstation, and Notebook families - System components and architecture - BIOS and UEFI configuration |
| Topic 3: Maintenance, Safety, and Warranty | 10% | - Warranty validation and service policies - ESD safety procedures - Firmware updates and system maintenance |
| Topic 4: Networking and Connectivity | 15% | - Bluetooth and peripheral connectivity - Wired and wireless network configuration - Network troubleshooting |
| Topic 5: Troubleshooting and Diagnostics | 30% | - Power-on and POST issues - HP diagnostic tools and utilities - Hardware error codes and LED indicators - Operating system and software related problems |
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
What minimum configuration is required in order to access the embedded SATA RAID configuration tools? (Select two.)
- A. RAID must be enabled in the BIOS.
- B. System firmware must be updated.
- C. RAID/AHCI SATA emulation must be enabled.
- D. The minimum required memory must be installed.
- E. A second SATA hard drive must be added.
Correct Answer: A,E 🗳️
What is the recommended electrostatic discharge (ESD) precaution that you should take before starting work on a computer?
- A. Store all electronic parts in a plastic bag.
- B. Put on a grounded wrist strap.
- C. Touch a metallic portion of the case to establish ground.
- D. Use a power outlet to ground the computer.
Correct Answer: B 🗳️
Which HP product supports a RAID 5 configuration?
- A. slimline desktop
- B. mobile workstation
- C. desktop workstation
- D. notebook
Correct Answer: C 🗳️
Which HP product for post-warranty support is available to HP customers?
- A. Help Pack Services
- B. Assistant Services
- C. Service Pack Option
- D. Care Pack Services
Correct Answer: D 🗳️
What is last step in the HP Six-Step Troubleshooting Methodology procedure?
- A. Check the warranty status
- B. Contact technical support
- C. Collect data from the error log
- D. Implement preventive measures
Correct Answer: D 🗳️
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