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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Needs & Requirements | - Understanding customer printing and computing requirements - Identifying business needs in services environments |
| Topic 2: Solution Positioning & Value Proposition | - Differentiation vs competitors - Articulating HP value proposition |
| Topic 3: HP Printing & Computing Solutions | - HP computing solutions positioning - HP printing portfolio overview |
| Topic 4: Sales Process & Recommendation Skills | - Consultative selling techniques - Mapping solutions to customer needs |
HP Selling HP Printing and Computing Services Sample Questions:
1. Which option is available in Deployment Services?
A) Consulting and Project Management
B) Warranty Extensions
C) Maintenance Kit Replacement
D) Assets Tagging
2. Which statement is true about HP Services for Business Customers?
A) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
B) Travel and Accidental Damage Protection cannot be sold together.
C) Post warranty service is ideal for customers that plan long periods of time between product replacements.
D) Defective Media Retention service is available only for printers.
3. Why is HP Printing and Computing Sales specialization important for partners?
A) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
B) Partners selling HP hardware will be able to deliver their own branded services.
C) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
D) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
4. Which statement is true about HP Services for consumers?
A) Consumers are concerned about mission critical response times for printing and computing repairs.
B) Consumers do not believe it is important to spend money on their IT.
C) HP does not offer repair services for consumers.
D) Consumers want to enhance their experience; they are searching for enjoyment.
5. Which statement is true about HP Care Pack Services?
A) HP Care Pack services are configurable to many devices with invoicing during the contract duration.
B) HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.
C) HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.
D) HP Care Pack Services cover care services only.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |




