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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which two processes will contribute MOST to enabling effective problem detection?

A) Incident and financial management
B) Change and release and deployment management
C) Knowledge and service level management
D) Incident and event management

2. Which one of the following is the BEST description of a service-based service level agreement (SLA)?

A) An agreement that covers service specific issues in a multi-level SLA structure
B) An agreement that covers one service for all customers of that service
C) An agreement that covers one service for a single customer
D) An agreement with an individual customer group, covering all the services that they use

3. Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

A) Problem management
B) Service level management
C) Event management
D) Change management

4. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Service level management
B) Incident management
C) Service asset and configuration management
D) Change management

5. Which one of the following functions would be responsible for the management of a data centre?

A) Technical management
B) Service desk
C) Application management
D) Facilities management

Solutions: