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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 3: Socket Inc is a telecommunications company offering mainly wireless products and services. It uses MongoDB. a document model database that offers high availability, scalability, and flexibility.
Last month, Socket Inc. reported an information security incident. A group of hackers compromised its MongoDB database, because the database administrators did not change its default settings, leaving it without a password and publicly accessible.
Fortunately. Socket Inc. performed regular information backups in their MongoDB database, so no information was lost during the incident. In addition, a syslog server allowed Socket Inc. to centralize all logs in one server. The company found out that no persistent backdoor was placed and that the attack was not initiated from an employee inside the company by reviewing the event logs that record user faults and exceptions.
To prevent similar incidents in the future, Socket Inc. decided to use an access control system that grants access to authorized personnel only. The company also implemented a control in order to define and implement rules for the effective use of cryptography, including cryptographic key management, to protect the database from unauthorized access The implementation was based on all relevant agreements, legislation, and regulations, and the information classification scheme. To improve security and reduce the administrative efforts, network segregation using VPNs was proposed.
Lastly, Socket Inc. implemented a new system to maintain, collect, and analyze information related to information security threats, and integrate information security into project management.
Can Socket Inc. find out that no persistent backdoor was placed and that the attack was initiated from an employee inside the company by reviewing event logs that record user faults and exceptions? Refer to scenario 3.

A) No, Socket Inc should also have reviewed event logs that record user activities
B) Yes. Socket Inc. can find out that no persistent backdoor was placed by only reviewing user faults and exceptions logs
C) No, Socket Inc. should have reviewed all the logs on the syslog server

2. Which situation described in scenario 7 Indicates that Texas H&H Inc. implemented a detective control?

A) Texas H&H Inc. tested its system for malicious activity and checked cloud based email settings
B) Texas H&H Inc. integrated the incident management policy in Its information security policy
C) Texas H&H Inc. hired an expert to conduct a forensic analysis

3. Company X restricted the access of the internal auditor of some of its documentation taking into account its confidentiality. Is this acceptable?

A) Yes. it is up to the company to determine what an internal auditor can access
B) No. restricting the internal auditor's access to offices and documentation can negatively affect the internal audit process
C) Yes. confidential information should not be increased by internal auditors

4. Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management Based on scenario 8. does SunDee comply with ISO/IEC 27001 requirements regarding the monitoring and measurement process?

A) Yes. because the standard does not Indicate when the monitoring and measurement phase should be performed
B) No, because even though the standard does not imply when such a process should be performed, the company must have a monitoring and measurement process in place
C) Yes, because the standard requires that the monitoring and measurement phase be conducted every two years

5. Some of the issues being discussed in the awareness session were too technical for the participants. What does this situation indicate? Refer to scenario 6.

A) Employees are equipped with information security expertise, therefore. they do not represent a potential risk
B) TradeB did not evaluate the competence of the trainer
C) TradeB did not determine the type and level of competence needed

Solutions: