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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?

A) Automating the handling of detected events
B) Measuring the frequency of component failures
C) Using chaos engineering techniques
D) Using site reliability engineering techniques

2. A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
Which technique will BEST support the software development team in resolving these issues?

A) Minimal viable product
B) Continual business analysis
C) Chaos engineering
D) Kanban

3. An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

A) Perform a stakeholder analysis exercise in an effort to identify any conflicting interests
B) Train the staff of the new service management teams on how to access existing procedures
C) Set clear targets for the new service management teams aligned with existing targets
D) Create separate value streams for the activities of the new service management teams

4. An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
How can the 'software development and management' practice help address the situation?

A) By ensuring that an Agile software development lifecycle approach is adopted
B) By ensuring that the organization's current and future needs are supported by effective solution proposals
C) By ensuring that new and changed application components meet agreed criteria
D) By ensuring that the applications continually meet the organization's requirements and quality criteria

5. An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
Which practice would MOST help the organization to achieve this?

A) Problem management
B) Monitoring and event management
C) Risk management
D) Service validation and testing

Solutions: