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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Practices | 34-38% | - Technical management practices - General management practices - Service management practices |
| Introduction to ITIL | 2-4% | - Purpose of the ITIL Foundation qualification - Key concepts of service management |
| The Four Dimensions of Service Management | 13-17% | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |
| ITIL Service Value System | 13-17% | - The service value chain - Inputs, outputs, and activities of the service value chain - Interaction between the service value chain and the guiding principles |
| ITIL Service Management Framework | 2-4% | - ITIL service value system (SVS) - ITIL guiding principles - The four dimensions of service management |
| ITIL Guiding Principles | 15-19% | - Start where you are - Optimize and automate - Focus on value - Keep it simple and practical - Collaborate and promote visibility - Progress iteratively with feedback - Think and work holistically |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?
- A. Support
- B. Deliver
- C. Transition
- D. Operate
Correct Answer: D 🗳️
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Which of the following is TRUE regarding services and desired outcomes?
- A. Services completely eliminate risks associated with achieving outcomes
- B. Services always result in positive effects without exceptions
- C. Services guarantee that all intended outcomes will be achieved
- D. Services may have unintended and surprising outcomes, both positive and negative
Correct Answer: D 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
Where are the details of the required performance outcomes of a service defined?
- A. Service level agreements
- B. Service requests
- C. Service components
- D. Service offerings
Correct Answer: A 🗳️
What does observability enable in digital product and service management?
- A. Understanding system behaviour through outputs such as logs, metrics, and traces
- B. Improving service reliability through engineering practices
- C. Automatically preventing incidents from occurring
- D. Ensuring changes are approved before being deployed
Correct Answer: A 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
Which will help solve incidents more quickly?
- A. Detailed procedural steps for incident investigation
- B. Escalating all incidents to support teams
- C. Collaboration between teams
- D. Target resolution times
Correct Answer: C 🗳️
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