Microsoft MB-240: Exam Content
The Microsoft MB-240 exam can only be taken in the English language. The candidates have to pay the fee of $165 to register for it. This certification test covers different question formats, including case studies, drag and drop, active screen, build list, short answer, and multiple choice. The number of questions varies from exam to exam and ranges from 40 to 60. The learners are allowed 120 minutes to complete the test.
Microsoft Field Service Exam Certification Details:
| Books / Training | MB-240T00-A: Microsoft Dynamics 365 Field Service |
| Exam Name | Microsoft Certified - Dynamics 365 Field Service Functional Consultant Associate |
| Exam Price | $165 (USD) |
| Duration | 120 mins |
| Schedule Exam | Pearson VUE |
| Sample Questions | Microsoft Field Service Sample Questions |
| Exam Code | MB-240 |
| Passing Score | 700 / 1000 |
| Number of Questions | 40-60 |
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Manage scheduling options and requirements - Schedule work orders using various methods - Optimize schedules using resource scheduling optimization |
| Topic 2: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Process IoT alerts and work order creation - Configure IoT integrations and alerts - Manage asset IoT connections and monitoring |
| Topic 3: Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Handle work order incidents and resolutions - Manage work order reporting and analytics - Create and manage work orders - Configure work order lifecycle and statuses - Manage work order products, services, and notes |
| Topic 4: Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Configure warehouse and inventory settings - Process purchase orders and returns - Handle inventory adjustments and transfers - Configure product inventory and item associations |
| Topic 5: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings - Manage mobile forms and workflows |
| Topic 6: Configure Field Service (20-25%) | 20-25% | - Implement security roles and field service settings - Configure Field Service organizations and structures - Set up and configure resource characteristics and skills - Configure pricing, billing, and cost entities - Set up and configure customer assets - Configure work order types and incident types - Configure scheduling configurations and booking setup |
