Microsoft MB2-712 : Microsoft Dynamics CRM 2016 Customization and Configuration

  • Exam Code: MB2-712
  • Exam Name: Microsoft Dynamics CRM 2016 Customization and Configuration
  • Updated: Oct 19, 2026
  • Q & A: 95 Questions and Answers

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Our MB2-712 exam dumps will include those topics:

  • Configure Microsoft Dynamics CRM (25%)
  • Implement business rules, workflows, and business process flows (24%)
  • Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields (27%)
  • Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualizations (24%)

For more info visit: Microsoft Official MB2-712 Exam Reference

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Microsoft MB2-712 Exam Syllabus Topics:

TopicDetails
Configure Microsoft Dynamics CRM (25%)
Configure Dynamics CRM settings-Configure auditing, document management, and collaboration; configure business units; perform user management; configure email; manage teams
Manage Dynamics CRM security-Understand security roles; define permissions and privileges; configure access levels; configure security roles; assign security roles; work with multiple security roles; manage access; manage security hierarchy
Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields (27%)
Manage Dynamics CRM entities-Manage entity ownership; manage entity properties; understand system and custom entities
Configure field customizations-Understand and configure fields; configure field properties; use calculated fields; use rollup fields; configure global option sets; create alternate keys; configure field-level security; understand status and status reasons
Implement entity relationships-Understand relationship types; understand cascading rules; work with hierarchical data; understand and configure entity mapping; create connections and connection roles
Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualizations (24%)
Create and manage Dynamics CRM solutions-Understand solution components; identify solution types; create managed and unmanaged solutions; configure publishers and versions; work with multiple solutions; import and export solutions
Customize Dynamics CRM forms-Understand the form structure; build a form; use specialized form components; use access teams and sub-grids; work with navigation; understand form types; use multiple forms; implement form customizations and mobile clients
Implement Dynamics CRM views and visualizations-Understand view types; manage system, public, and personal views; create, modify, and delete views; customize views; customize charts; customize dashboards; use themes
Implement business rules, workflows, and business process flows (24%)
Implement and manage business rules-Understand when to use business rules; understand business rule scopes; understand how business rules are triggered; configure business rules, conditions, and actions
Implement and manage workflows, dialogs, and custom actions-Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions
Implement and manage business process flows-Understand business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows

Reference: https://www.microsoft.com/en-hk/learning/exam-MB2-712.aspx

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Microsoft Dynamics CRM 2016 Customization and Configuration Exam Certification Details:

Exam NameMicrosoft Certified Professional (MCP) - Microsoft Dynamics CRM 2016
Books / Training80729: Customization and Configuration in Microsoft Dynamics CRM 2016
Exam CodeMB2-712
Duration120 mins
Number of Questions40-60
Exam Price$165 (USD)
Passing Score700 / 1000
Sample QuestionsMicrosoft Dynamics CRM 2016 Customization and Configuration Sample Questions
Schedule ExamPearson VUE

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