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EXIN MOFF-EN Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: MOF Principles and Concepts | - Risk management and reliability concepts - Governance and compliance overview - Service management principles |
| Topic 2: MOF Service Lifecycle | - Operate Phase - Manage Layer - Deliver Phase - Plan Phase |
| Topic 3: Introduction to Microsoft Operations Framework (MOF) | - Purpose and scope of MOF - Relationship to IT service management frameworks |
| Topic 4: Service Management Functions (SMFs) | - Roles and responsibilities within SMFs - Core SMFs and their purpose |
| Topic 5: Operational Management and Improvement | - Monitoring and control processes - Continuous improvement approach |
