Huawei OC-12 : Open ROADS Consultant - Customer Centricity

  • Exam Code: OC-12
  • Exam Name: Open ROADS Consultant - Customer Centricity
  • Updated: Sep 10, 2026
  • Q & A: 0 Questions and Answers

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Huawei OC-12 Exam Syllabus Topics:

SectionObjectives
Digital Transformation for Customer Centricity- Emerging Technologies
  • 1. Cloud-based customer solutions
  • 2. 5G-enabled customer services
  • 3. Artificial intelligence in customer experience
Customer Insight and Analytics- Customer Data Analysis
  • 1. Customer segmentation
  • 2. Customer demand forecasting
  • 3. Customer behavior analysis
Customer-Centric Strategy- Customer-Centric Business Transformation
  • 1. Customer-centric business concepts
  • 2. Customer-focused organizational transformation
  • 3. Customer value creation
Customer Experience Management- Customer Experience Design
  • 1. Customer experience optimization
  • 2. Customer journey mapping
  • 3. Customer touchpoint management

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