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IBM P6010-G03 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Client Management & Service Engagement | - Needs assessment and solution alignment - Customer relationship management |
| Problem Resolution & Support Processes | - Incident and escalation procedures - SLA management and compliance |
| Technical Support Services Fundamentals | - IBM TSS portfolio and value proposition - Support lifecycle and service delivery models |
| EMEA Region Specific TSS Offerings | - EMEA support structure and coverage - Regional service policies and terms |
| Commercial & Contractual Aspects | - Service agreement structure - Renewal and expansion opportunities |




