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Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Agility & Change Management | 10% | - Governance and deployment - Iterative updates to decision logic - Monitor performance and tuning |
| Topic 2: Decision Strategies | 25% | - Integrate predictive models - Simulate and optimize outcomes - Implement eligibility and segmentation rules - Build and test decision strategies |
| Topic 3: Engagement Policies | 12% | - Manage customer journeys - Define customer engagement rules - Create engagement strategies |
| Topic 4: Omnichannel Delivery | 10% | - Email and web channel integration - Third-party distributor sharing - Real-time containers |
| Topic 5: Next-Best-Action Concepts | 10% | - Customer Decision Hub overview - 1:1 customer engagement fundamentals - Always-on outbound essentials - Define starting population |
| Topic 6: Actions and Treatments | 12% | - Define and manage customer actions - Configure web and outbound offers - Design treatment strategies |
| Topic 7: Contact Policies and Volume Constraints | 13% | - Control action overexposure - Manage outbound volume caps - Set contact frequency limits |
| Topic 8: AI and Arbitration | 8% | - AI-driven prioritization - Apply business levers - Action arbitration logic |
