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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?

A) Engagement policies and Arbitration
B) Contact policies
C) Segmentation
D) Audience

2. A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A) Call intent detection
B) Interaction history
C) Dispute handling strategy
D) Offers ranking

3. DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.

4. U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?

A) Trigger an external ETL (Extract-Transform-Load) process
B) Select different audience sample with similar profile
C) Select Refresh the audience
D) Run the starting population segment daily

5. In Pega Customer Decision Hub, the characteristics of an action are defined by using

A) banners
B) plain text
C) properties
D) logos

Solutions: