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Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

1. You have been asked to create a pie chart that shows the number of employees in each regional office, and the name of the manager in each office. A list report contains columns for Employee Name, Manager Name, and Office. How do you configure the list report to create the pie chart?

A) Summarize the Employee Name column.
B) Group the Employee Name and Office columns.
C) Summarize the Employee Name and Manager Name columns.
D) Group the Employee Name column.

2. An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
* Account ID and password
* Customer contact information
* A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

A) Add an alternate stage to the case life cycle.
B) Add an optional process to the case workflow.
C) Add a set of optional actions to the case workflow.
D) Add a button for each profile page to each assignment.

3. You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?

A) Urgency value remains at 100, but other service level processing continues.
B) Urgency value continues to increment as configured.
C) Service level processing is halted until the assignment is completed.
D) The user is notified that the maximum urgency has been reached.

4. You are designing a credit transaction case type and have the following requirement:
Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the____________in the service level to 3 days.

A) passed deadline
B) deadline
C) urgency
D) goal

5. A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address. How do you configure this requirement?

A) Add a case-wide optional action to the workflow for the address submission.
B) Add a case-wide optional process to the case workflow to perform the address change.
C) Add a button to each assignment to present the customer with a form to submit a new address.
D) Add an alternate stage to the case life cycle to change the address.

Solutions: