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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Lifecycle Management | 14% | - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding |
| App Administration | 10% | - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Configure app permissions and settings |
| Fundamentals | 9% | - Understand Slack roles and responsibilities - Navigate the Slack Admin console - Differentiate between Slack plans and features |
| Enabling Slack Success | 15% | - Create help channels for user support - Promote best practices and user adoption - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement |
| Workspace Administration | 9% | - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations |
| Channel & User Group Administration | 28% | - Manage default channels and required channels - Manage user groups and channel permissions - Configure channel management policies - Implement channel naming conventions and best practices - Convert public channels to private channels |
| Security | 15% | - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies |
Salesforce Certified Slack Administrator Sample Questions:
1. Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc's drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.
What should Chandler do next?
A) Continue using the group DM, and invite the new members to it.
B) Convert the group DM to a private channel, and then invite the new members.
C) Start a new group DM with only the new members of the team.
D) Create a public channel for coordination, but continue using group DMs, and DMs for content that needs to stay private.
2. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?
A) Work closely with the executive team, and have them mandate public channel usage.
B) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
C) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
D) Encourage executives to model this behavior and communicate in public channels themselves.
3. Medium Inc is on a Standard Slack plan and has recently hired Preethi as a contractor to take care of their food & beverage service. Preethi is on a six-month contract, supporting many teams within the food & beverage department. Each team has set up a public channel to triage requests, and Preethi is responsible for responding to these requests.
What type of workspace access would be most suitable for Preethi?
A) Single-channel Guest with deactivation time in six months
B) Member with deactivation time in six months
C) Member with no deactivation time
D) Multi-channel Guest with deactivation time in six months
4. You built a workflow using Workflow Builder that shares onboarding info with project team members.
The project has pivoted, and the onboarding workflow info is outdated.
How do you ensure new team members receive the correct information?
A) Delete your workflow and create a new workflow with the updated project information.
B) Unpublish your workflow, modify the workflow steps, and republish your workflow.
C) Add a new step to your workflow calling out what has changed since the previous iteration.
D) Download the workflow file, edit the JSON file, and import the updated workflow file.
5. Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?
A) Integrating an app allows you to bypass security settings since they're not applicable in Slack.
B) Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
C) Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
D) Integrating an app means you never have to log in to the app natively.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
