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BlackBerry BCP-211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security Policies and Management | 20% | - IT Policy Rules and Application - Remote Wipe and Device Lock - Password, Encryption, and Data Protection |
| Topic 2: Support Best Practices | 15% | - End User Support Workflow - Compatibility and Interoperability - Documentation and Escalation Procedures |
| Topic 3: Troubleshooting and Maintenance | 25% | - Software Updates and OS Management - Log Analysis and Diagnostic Tools - Common Activation and Synchronization Issues - Connectivity and Server Communication Problems |
| Topic 4: Device Configuration and Activation | 25% | - Email, PIM, and Application Setup - Enterprise Activation Methods - Wi-Fi, Bluetooth, and VPN Configuration |
| Topic 5: BlackBerry Enterprise Architecture Overview | 15% | - Communication Protocols and Data Flow - Components of BlackBerry Enterprise Solution |




