ServiceNow CIS-ITSM日本語 : Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)

  • Exam Code: CIS-ITSM-JPN
  • Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
  • Updated: Sep 03, 2026
  • Q & A: 200 Questions and Answers

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Topics to Cover

ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.

Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.

  • Problem Management: 10%
  • Knowledge Management: 10%
  • Incident Management: 25%
  • Change and Release Management: 25%
  • Configuration Management Database: 5%
  • Request Fulfillment Management: 25%

For each ITSM application, the candidate must know the following for each module

  • Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements

  • Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities

  • Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system

  • Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality

Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.

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Brief Details

Following are the quick details related to the CIS-ITSM Certification Exam

  • Exam type: Multiple Choice Questions

  • Number of Questions: 65 Questions

  • Duration: 90 minutes

  • Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.

  • Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.

  • Exam Price: $150 (USD)

  • Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification

  • Exam Code: ServiceNow CIS-ITSM Certification Exam

  • Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.

Exam Preparation

Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.

Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals

  • CIS-IT Service Management Exam Prep
  • Knowledge Management Fundamentals (On-demand)
  • Mobile Development Fundamentals (On-demand)
  • ServiceNow Platform Implementation (ILT)
  • ServiceNow Fundamentals (ILT)
  • Major Incident Management (On-demand)
  • Service Portal Fundamentals (On-demand)
  • Knowledge Management Implementation (On-demand)
  • ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
  • Automated Test Framework (ATF) Fundamentals (On-demand)

Candidates can get the details for these pieces of training on Now Learning portal

The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination

  • At least six months of hands-on experience working on ServiceNow Platform
  • General familiarity with industry terminology, acronyms, and initial-isms
  • At least six months of hands-on experience in implementing applications on ServiceNow Platform

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

Target Audience

The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.

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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:

SectionWeightObjectives
Configuration Management (CMDB)10-15%- CMDB fundamentals
  • 1. CI data quality and reconciliation
  • 2. Discovery integration
  • 3. CI classes and relationships
Incident Management15-20%- Incident creation and management
  • 1. SLA configuration and monitoring
  • 2. Assignment rules and escalation
  • 3. Incident states and workflow
- Integration with other processes
  • 1. Change management connection
  • 2. Knowledge base integration
  • 3. Problem management linkage
Knowledge Management5-10%- Knowledge base structure
  • 1. Integration with incidents and problems
  • 2. Article types and workflows
  • 3. Search and publication
Problem Management10-15%- Problem workflow and states
  • 1. Problem categorization and prioritization
  • 2. Known error database (KEB)
  • 3. Linking incidents to problems
ServiceNow Platform Fundamentals15-20%- ServiceNow architecture and UI navigation
  • 1. Application Navigator and search capabilities
  • 2. Configuration and customization basics
  • 3. Lists, forms, and UI policies
Asset Management Integration5-10%- Hardware and software asset tracking
  • 1. Asset lifecycle management
  • 2. CI to asset relationship
  • 3. Lease and warranty management
Service Level Management10-15%- SLA definitions and metrics
  • 1. SLA timers and pause conditions
  • 2. SLA reporting and dashboards
  • 3. SLA configuration in ServiceNow
Change Management15-20%- Change request lifecycle
  • 1. Risk assessment and CAB scheduling
  • 2. Approval workflows and routing
  • 3. Change models and categories
- Change calendar and planning
  • 1. Conflict detection
  • 2. Change calendar configuration
  • 3. Implementation plan creation
Reporting and Analytics5-10%- Performance analytics for ITSM
  • 1. Metric definition and KPI setup
  • 2. Dashboard creation
  • 3. Real-time reporting capabilities
ITSM Framework and Setup20-25%- ITSM Pro functionality and capabilities
  • 1. ITSM license requirements
  • 2. Baseline configuration
  • 3. Process activator features
- Service catalog and service offerings
  • 1. Workflow editor for catalog items
  • 2. Catalog configuration
  • 3. Variable sets and question blocks

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