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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is SAP EarlyWatch Check?

A) It is a service delivered remotely.
B) It is a service delivered onsite.
C) It is a document that customers follow to check their platform.
D) It is a fully automatically generated report.

2. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Incident Processor
B) Sales Executive
C) Support Coordinator
D) Service Consultant

3. Which of the following are features of the SAP Solution Manager? (Choose three)

A) Bid Management
B) Incident Management
C) Business Case Calculation
D) The entire documentation
E) Test Information

4. Which application within Root Cause Analysis should be used to add a Technical System?

A) System Maintenance
B) Diagnostic Setup
C) Agent Administration
D) System Conflict Resolution

5. How can you define the role of the Partner Services Advisor (PSA)? (Choose two)

A) Develops a service plan.
B) Is available 24*7 by phone or email.
C) Acts as a single point of contact for partner needs within the partner Edge framework.
D) Liaises with the end customer of the Partner to assist with the booking process.

Solutions: