Introduction to MB-230: Microsoft Dynamics 365 Customer Service Exam
Microsoft MB-230 Exam is a certification exam that is conducted by Microsoft to validates candidate knowledge and skills of Managing cases and knowledge base .
Candidate are in charge of designing and implementing service management visualizations and reports provided by and in collaboration with the Solution Architect. This exam checks competency level on topics such as implementation and upgradation Power platform components,managing entitlements and SLA's . After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Dynamics 365 Customer Service to their clients and employers.
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Career Path After Acing Microsoft MB-230 Exam
The Microsoft MB-230 exam leads to the associate-level certification. This certificate is all you need to be successful in your field. After earning it, you will be able to apply for several job roles, which also offer a good salary. To be precise, these are the positions you can pursue after getting certified:
- Microsoft Dynamics CRM Architect;
- Microsoft Architect;
- Microsoft Dynamics Consultant;
- Dynamics Ax Solution Architect.
- Dynamics Ax Developer;
Interestingly, all the above-mentioned job titles are paid between $24,807 and $99,751 per year.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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How much MB-230: Microsoft Dynamics 365 Customer Service Exam Cost
The price of the MB-230: Microsoft Dynamics 365 Customer Service exam is $165 USD, for more information related to exam price please visit to Microsoft Training website as prices of Microsoft exams fees get varied country wise.
Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Microsoft Power Platform | 10% | - Configure Power Virtual Agents
|
| Topic 2: Manage cases and Knowledge Management | 20% | - Create and manage cases
|
| Topic 3: Manage entitlements and SLAs | 15% | - Create and manage entitlements
|
| Topic 4: Implement routing | 10% | - Configure unified routing
|
| Topic 5: Manage analytics, visualizations, and insights | 10% | - Manage insights
|
| Topic 6: Implement scheduling | 5% | - Manage resources
|
| Topic 7: Implement multi-session experiences for Customer Service | 20% | - Configure the Customer Service workspace
|
| Topic 8: Implement Connected Customer Service | 10% | - Configure IoT integration
|




