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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

Question 1

Which two functions can be performed by DataRaptors? Choose 2 answers

A. Transform data
B. Combine requests into a single response
C. Read and write data to Salesforce
D. Read and write data to external systems

Question 2

Which three of the following are functions of a Text Block element in OmniScript? Choose 3 answers

A. Text formatting
B. User input fields
C. Error conditions
D. Links or images
E. Table formatting

Question 3

What is best practice regarding the number of fields returned by a data source to a FlexCard?

A. Return all available fields to ensure future flexibility.
B. Return fields in a standardized XML structure.
C. Return all fields as a single concatenated value.
D. Return only the fields required for display or processing.

Question 4

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
Status = Active
Pay bill
Review usage
Cancel service
Status = Suspended
Pay bill
Reconnect service
Cancel service
Status = Pending installation
Set up billing
Schedule installation
Cancel installation
Status = Canceled
Reconnect service o Cancel service
Status = Pending installation
Set up billing
Scheduleinstallation
Cancel installation
Status = Canceled
Pay bill
Disconnect service
Reconnect service
Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers

A. Custom Style
B. Flyout
C. OmniStudio Action
D. States

Question 5

A business is creating an agent console with FlexCards to provide a 360° view of their customers.
The business wants the following information displayed:
- Account information including account name, phone, and website
- Active opportunities related to the account
- Active contracts related to the account
- The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A. Parent FlexCard with multiple Child and different Card States
B. Parent FlexCard with single Child and Card Actions
C. Parent FlexCard with multiple Child and Card Actions
D. Parent FlexCard with single Child and multiple Card States

Solutions: