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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| FlexCards | 23% | - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information |
| Data Tools | 23% | - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits |
| Best Fit Solutioning | 27% | - Map requirements to appropriate OmniStudio tools - Gather, analyze and simplify business requirements - Design solutions using OmniStudio best practices |
| OmniScripts | 27% | - Structure and components of OmniScripts - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?
A) Integration Procedure Action
B) HTTP Action
C) DataRaptor Extract Action
D) DataRaptor Post Action
2. When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
A) Data Maptor
B) Calculation Procedure
C) OmniStudio Action
D) Integration Procedure
3. Which element allows a user to retrieve data from a single field and display it in a dropdown list?
A) Calculation Action
B) Lookup
C) Select
D) DataRaptor Extract Action
4. Which two OmniScript components should the consultant recommend using to meet this validation requirement?
Choose 2 answers
A) Calculation
B) Formula
C) Alert
D) Messaging
5. When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers
A) Provide user help text
B) Prefill data for users when possible
C) Provide keystroke commands for data entry
D) Replicate existing processes as-is
E) Divide complex processes into sections
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A,B | Question # 5 Answer: A,B,E |




