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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. During a discovery session at Cloud Kicks, a major topic is highlighted that is outside the current statement of work (SOW). The addition to the project scope is necessary but will be difficult to implement.
How should the consultant proceed?

A) Conduct another discovery session to define the new items.
B) Create a change request for the new items.
C) Revise the timeline to accommodate the new Items.

2. Sales reps at Universal Containers receive leads that are generated from various channels. Lead quality varies greatly. Sales managers want the sales reps to focus on the leads most likely to result in a sale.
What should the consultant recommend to meet this requirement?

A) Implement lead assignment rules.
B) Create list views to filter on each lead source.
C) Implement a lead scoring strategy.

3. Cloud Kicks (CK) wants to implement sharing rules.
Which consideration should the consultant explain to CK?

A) Sharing rules can expand access beyond the organization-wide default levels.
B) When a sharing rule is deleted, the sharing access created by that rule must be manually removed.
C) Sharing rules apply only to new records that meet the definition of the source data set.

4. Cloud Kicks (CK) is developing its organizational change management (OCM) and rollout strategy. The consultant has emphasized the value of leveraging the experiences of partners and customers within the Salesforce ecosystem.
Which resource should the consultant recommend to help CK reach its goal?

A) End user feedback
B) Trailblazer Community
C) Salesforce Premier Success

5. Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team.
Which metric should the consultant recommend to help UC emphasize
the importance of customer retention to the overall business strategy?

A) Total Pipeline Value
B) Customer Lifetime Value (CLV)
C) Annual Contract Value (ACV)

Solutions: