[2023] Use Valid New Free 500-442 Exam Dumps & Answers
500-442 Braindumps PDF, Cisco 500-442 Exam Cram
The Administering Cisco Contact Center Enterprise certification course is designed to give you a comprehensive understanding of the Cisco Unified Contact Center Enterprise and its role in contact center operations. With the certification, you can qualify for positions that require expert-level administration of the Cisco Unified Contact Center Enterprise system, such as a Contact Center Administrator, System Engineer, or Network Administrator.
To pass the Cisco 500-442 exam, you need to have a strong understanding of the Cisco Unified Contact Center Enterprise (UCCE) solution and its components, such as Cisco Unified Communications Manager, Cisco Voice Gateways, and Cisco Unified Contact Center Express. You also need to be familiar with the CCE deployment models, call routing and queuing, scripting, reporting, and troubleshooting.
Cisco 500-442 exam is a 90-minute test that consists of 55-65 questions. 500-442 exam is computer-based and can be taken at any Pearson VUE test center. The questions are designed to test the candidate's knowledge in several areas, including call routing, Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), and Cisco Unified Intelligence Center (CUIC).
NEW QUESTION # 22
What is the function of the CVP Subdialog Return element in a VXML application?
- A. populate variables sent back to CCE
- B. populate variables sent back to VXML Server
- C. populate variables sent back to VXML Gateway
- D. populate variables sent back to Virtualized Voice Browser
Answer: A
NEW QUESTION # 23
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
- A. DPCCE 4K
- B. PCCE Admin Mode
- C. PCCE Lab Mode
- D. PCCE 2K
- E. DPCCE 12K
Answer: B,C
NEW QUESTION # 24
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Skill groups and Skill targets
- B. configure the Administrators
- C. configure Route teams and Skill targets
- D. configure Agent Desk Settings
- E. configure Agent Route Groups
Answer: A,E
NEW QUESTION # 25
Which .bat file displays the status of the VXML server and the applications running?
- A. Update.bat
- B. Deploy.bat
- C. ResumeApp.bat
- D. Stalus.bat
Answer: D
NEW QUESTION # 26
How can the Extension Mobility feature be described?
- A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- C. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- D. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
Answer: A
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html
NEW QUESTION # 27
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
- A. Miscellaneous under Call Settings card
- B. Route Settings under Call Settings card
- C. Device Configuration under Infrastructure Settings card
- D. IVR Settings under Call Settings card
Answer: C
NEW QUESTION # 28
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Skill-groups
- B. Routing scripts
- C. Routing Layouts
- D. Workflows
- E. Reason Codes
Answer: B,D
NEW QUESTION # 29
Which two functionalities should a Contact Center typically be provided? (Choose two.)
- A. TCP/IP
- B. IVR and Queuing
- C. Routing Protocols
- D. Skill-Based Routing
- E. Surveys
Answer: B,D
NEW QUESTION # 30
What are the two main features of theCisco VVB? (Choose two.)
- A. allows customers to retrieve the required information through voice commands without interacting with an agent
- B. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. allows an agent to retrieve the required information through voice commands without interacting with a customer
- D. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- E. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
Answer: A,B
Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu
NEW QUESTION # 31
Which communication protocol is being used between PG/Router and Live Data to generate report information?
- A. TCP
- B. UDP
- C. HTTP
- D. TIP
Answer: A
NEW QUESTION # 32
What are two parts of a Single Sign-on message flow? {Choose two.)
- A. Browser issues PUT of the Finesse desktop with an access token
- B. IdS detects the user has a valid access token
- C. IdS provides a login page for authenticating the user
- D. IdS detects the user has an invalid access token
- E. IdP provides a login page for authenticating the user
Answer: C,E
NEW QUESTION # 33
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the Media Server
- B. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
- C. when the Ingress Gateway delivers a SIP invite message to the CVP server
- D. when CVP establishes an HTTP link with the VXML Server
Answer: D
NEW QUESTION # 34
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the Media Server
- B. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
- C. when the Ingress Gateway delivers a SIP invite message to the CVP server
- D. when CVP establishes an HTTP link with the VXML Server
Answer: D
NEW QUESTION # 35
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
- A. customer expectations
- B. average queue time
- C. cost
- D. productivity
- E. customer satisfaction
- F. call abandon rate
Answer: A,F
NEW QUESTION # 36
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Monitor
- B. Quick Edit
- C. Browse
- D. Edit
Answer: B
NEW QUESTION # 37
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