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The MS-740 exam is a Microsoft Certification exam, and passing it earns the candidate the Microsoft Certified: Teams Support Engineer Associate certification. Troubleshooting Microsoft Teams certification is an industry-recognized credential that demonstrates the candidate's proficiency in managing and troubleshooting Microsoft Teams. It is also a valuable addition to the candidate's resume, as it enhances their employability and provides opportunities for career advancement.
NEW QUESTION # 33
A company assigns Microsoft 365 E5 licenses to its users.
A user reports that the Microsoft Teams dial pad is missing.
You run the Get-csonlineuser PowerShell cmdlet. You observe the results shown in the following exhibit:
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Assign a voice routing policy.
- B. Change the value of the Usagelocation option to US.
- C. Run the following PowerShell cmdlet: Set-CsOlineVoiceuser -identity -LocationID-telephonenumber
- D. Run the following PowerShell Cmdlet Set-CsUser -Identity <User UPN> -EnterpriseVoiceEnabled
$True - E. In the Teams admin center, change the coexistence mode to Teams only
Answer: A,D,E
NEW QUESTION # 34
An organization's users work with third-party apps in Microsoft Teams.
New employees are not able to find and install third-party apps.
You need to resolve the issue.
What should you do?
- A. In the Org-wide app settings section of the Teams admin center, enable Allow interaction with custom apps.
- B. Assign an app permission policy that allows third-party apps.
- C. In the Org-wide app settings section of the Teams admin center, enable Allow third-party apps.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies
NEW QUESTION # 35
A company uses Direct Routing for its telephone solution.
Users in the sales department are unable to make outbound calls. You observe that the sales department does
not have a voice routing policy assigned.
You need to resolve the issue.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 36
A company uses Microsoft Teams.
Users are unable to communicate with external users. You have been presented with the following output from a PowerShell command:
You need to enable users to communicate with users on the Microsoft.com and Contoso.com domains. How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point
Answer:
Explanation:
NEW QUESTION # 37
A company wants to use the Microsoft Call Quality Dashboard (CQD) to monitor and investigate calls.
You need to provide guidance on how to use the CQD.
Which action can you perform by using the CQD? To answer, drag the appropriate responses to the
statements. Each response may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
Answer:
Explanation:
Explanation
Graphical user interface, text, application Description automatically generated
Reference:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide
NEW QUESTION # 38
A company uses Microsoft Teams.
A user named User1 sets forwarding to voicemail on all calls in the Microsoft Teams client. A user named
User2 does not get a voicemail option when dialing User1.
You determine the voicemail service of User1 is disabled.
You need to make sure the voicemail is enabled always for User1 regardless of user settings.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 39
You manage the Microsoft Teams environment for a company. A user tries to sign in to the Teams web client.
The following error message displays:
Use the drop-down menus to select the answer choice that answers each question based on the information
presented in the graphic.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application, email Description automatically generated
Graphical user interface, text, application Description automatically generated with medium confidence
NEW QUESTION # 40
A school implements Microsoft Teams.
Teachers report that they cannot schedule Teams live events.
You need to investigate and troubleshoot the issue.
You run Get-MsolUser -UserPrincipalName [email protected] | Format-List DisplayName,Licenses and review the results as shown in the Licenses exhibit.
You review the Microsoft Teams debug logs that you collect from the teacher's device as shown in the Debug logs exhibit.
You review the meeting policy settings as shown in the Meeting policy exhibit.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/enterprise-users/licensing-service-plan-reference
https://docs.microsoft.com/en-us/microsoftteams/teams-live-events/plan-for-teams-live-events
Topic 1, Fabrikam
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.
Background
Fabrikam, Inc. Ltd. is a pharmaceutical company with offices in the USA, UK, and Australi a. The company has the following departments:
IT
Sales
Human resources (HR)
Research and development (R&D)
Technical support
Legal department
You join the company as a Microsoft Teams administrator.
Current environment
Active Directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Microsoft 365
You assign all employees a Microsoft Office 365 E3 license. Fabrikam has recently migrated from Skype for Business server to Microsoft Teams.
Network environment
The company uses a combination of IPv4 and IPv6 addresses.
Calling
The company plans to use a Session Border Controller (SBC) connected to Phone System Direct Routing for their telephony solution. The company registers the SBC domain name, sip.contoso.com, in as tenant domain.
Requirements
Emergency calling
You must configure a tenant trusted IP list for emergency address locations.
Security
Sales interns must not have the ability to share files in one-on-one chats. Teams and channels must meet following compliance requirements:
You must create the following groups for teams and channels: Team Owners, Team Members and Team Visitors.
The Team Visitors group is for internal UserX that does not have access to the Private channels chats, but does have access to SharePoint sites for auditing the files within the private channels.
Channels for the different departments must not inherit permissions from the parent sites. Permissions for each channel must be unique.
ProjectNextGenApp
The R&D team has a private channel named ProjectNextGenApp. The members of the channel need to collaborate on files with an external user, but they do not want the external user to be able to read and send messages in the channel.
Legal department
You must ensure that users in the legal department can view the files uploaded by owners within one channel or access SharePoint.
Issues
CEO
The company's CEO reports that they do not receive notifications for chat messages in the desktop version of Microsoft Teams.
AdministratorA
AdministratorA is configuring Direct Routing. The administrator runs following PowerShell command to pair the SBC to the tenant or add the SBC from the Teams admin center.
The following error message displays:
Human resources manager
The human resources manager is unable to access the files in a Private channel named StaffRecruiters. He gets an error message when they select the Files tab that the Item does not exist or no longer available.
Audit team
Users who are part of the audit team report that they were unable to access the Files tab of a channel in the team. The following error message displays when they attempt to access files:
User1
User1 reports high CPU usage while using the Teams application and would like to know more on how Teams uses resources.
User2
User2 reports that automatic updates for the Teams client are not working.
User3
User3 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab. The following error message displays:
"This item might not exist or is no longer available."
User4
User4 reports that the following message displays when they navigate to the SharePoint Site for the private channel:
"Access denied"
User5
User5 has multiple groups and contacts but none of the groups or users appear in the Teams app. The Contact List Provider for User5 is listed as Unified Contact Store (UCS).
User6
User6 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab and receives the follow error message:
"This item might not exist or is no longer available."
Emergency calling
Users report that the Teams app does not display an emergency address in the calls section of client settings. No emergency address is listed when placing a call. You collect Teams debug logs from a user. A representative section of the log is shown below:
Reports
Users within the company report poor quality when they make Teams calls and dial telephone numbers. You must generate the following reports to troubleshoot the issues:
Report1: Show Public Switched Telephone Network (PSTN) calls for the last 28 days.
Report2: Compare usage and quality across users.
NEW QUESTION # 41
You need to set up the calling environment for the sales and support departments.
Which setup paths should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
NEW QUESTION # 42
A company has a Microsoft 365 subscription. All users have devices that run Windows 10. Microsoft Teams is
installed on all devices.
A user reports the following issues:
The user loses their Teams connection during screen sharing.
The Microsoft Teams app crashes randomly and restarts automatically.
You need to view the appropriate logs to troubleshoot the issues.
What should you do?
- A. From the Microsoft Teams app. select CTRL+G Open the ETL files in the
%Appdata%\Microsoft\Teams\folder. - B. Right-click the Microsoft Teams icons in the application tray and select Get logs. Open Logstxt in the
%Appdata%\Microsoft\Teams\folder. - C. From the Microsoft Teams app. select Ctrl+Alt+Shift+1 Open the log files in the
%Userprofile%\Downloads\folder. - D. From Event Viewer, open the Windows log and filter the log for the keyword MS Teams.
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/log-files
NEW QUESTION # 43
A company plans to grant a team named Human Resources access to a custom app called App1. The company plans to block users from adding any other third-party apps to the team.
Users report that they are unable to add App1 to the team.
You need to make sure that users can access App1.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a custom app permission policy.
- B. On the Manage apps page, ensure that App1 is allowed at the org level.
- C. Run the following PowerShell command: Grant-CsTeamsAppSetupPolicy
-Identity "HR Team" -PolicyNameHRAppSetupPolicy - D. Create a custom app setup policy.
- E. Run the following PowerShell command: Grant-CsTeamsAppPermissionPolicy
-Identity "HR Team" -PolicyNameHRAppPermissionPolicy
Answer: A,B,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies
NEW QUESTION # 44
A company uses Microsoft Teams.
Presence information is incorrect in chats.
You need to troubleshoot the issue.
What should you do?
- A. Ensure Skype for Business client is running.
- B. Ensure the coexistence mode of the users is set to SfBWithTeamsCollab.
- C. Ensure Teams is the default IM application.
- D. Execute Move-CsUser command in PowerShell.
Answer: C
NEW QUESTION # 45
You manage the Microsoft Teams environment for a company.
A private channel is deleted. After 20 days, the channel owner restores the channel to retrieve a file. A user reports that they cannot access the SharePoint site for the channel.
You need to restore the SharePoint site that is associated with the private channel.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Get-SPODeleteSite -IncludepersonalSite
2 - Restore-SPODeleteSite -Identity ""<URL>""
3 - Navigate to the private channel in Microsoft Teams....
NEW QUESTION # 46
A company is moving users from Skype for Business on-premises To Microsoft Teams. Users who are still hosted on-premises and have had frequent interactions with the migrated users can no longer see updated presence information.
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. NOTE Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 47
You own a team that has three standard channels.
The team has been deleted.
You need to locate the files from all three channels.
Where should you navigate to locate the files?
- A. The SharePoint site's first stage recycle bin.
- B. The tenant's SharePoint home page recycle bin.
- C. The SharePoint site's second stage recycle bin.
- D. The SharePoint site document library.
Answer: B
NEW QUESTION # 48
You need to investigate the issue reported by the human resources manager.
Which two tools should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Network assessment tool
- B. Teams Debug logs
- C. Fiddler
- D. Teams Desktop logs
- E. SharePoint admin center
Answer: B,E
NEW QUESTION # 49
You need to troubleshoot the Microsoft Teams performance. To answer select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 50
You support a Microsoft Teams environment for a company.
A user is unable to share an uploaded file from their device in a chat with another user. The following error message displays:
You need to troubleshoot and resolve the issue. What is the cause of the issue?
- A. SharePoint permissions prevent the user from sharing the file.
- B. The user exceeded their OneDrive storage quota.
- C. The user does not have a SharePoint license.
Answer: A
NEW QUESTION # 51
A college has an Office 365 for Education verified tenant. Instructors create assignments for students.
A guest user reports they are unable to access an assignment that was shared with them in Microsoft Teams. You investigate the Fiddler logs and observe the following client error status response code:
401 Unauthorized
You need to determine the root cause for the issue. What is the root cause?
- A. The assignment must be re-shared with the affected guest user.
- B. Another guest user has the assignment opened at the same time.
- C. You must re-assign the license for the guest user.
- D. Guest users cannot access assignments in Teams.
Answer: A
NEW QUESTION # 52
You manage the Microsoft Teams environment for a tenant.
Users report authentication issues. In the Azure AD admin center, you view many sign in error codes.
You need to manually reset Seamless Single Sign-on (SSO).
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Import the Seamless SSO Powershell module.
2 - Get the list of active directory forests on which Seamless SSO has been enabled.
3 - Disable Seamless SSO for each Active Directory forest where you have set up the SSO feature.
4 - Enable Seamless SSO for each Active Directory forest.
5 - Enable the Seamless SSO in your tenant.
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/hybrid/tshoot-connect-sso
NEW QUESTION # 53
You need to configure team settings specific to all departments' needs.
What should you do?
- A. From the Microsoft Teams admin center, modify the Teams policy.
- B. From PowerShell. run the New-AzureADMSGroupLifecyclePolicy cmdlet.
- C. From the Microsoft 365 admin center, modify the Office 365 group settings.
- D. From the Security & Compliance admin center, create a data loss prevention (DLP) policy.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/enterprise-users/groups-lifecycle
NEW QUESTION # 54
You manage the Teams environment for a company. The company wants to allow their employees to chat with users from another tenant. The other tenant uses Skype for Business.
You add the other company's domain to your federated list. This action does not resolve the issue.
You need to configure the system.
What DNS record should you use?
- A. CNAME sipfederationtls TCP 100 1 5061 sipdir.online.lync.com
- B. CNAME sipfederationtls TCP 100 1 5061 sipfed.online.lync.com
- C. SRV sipfederationtls TCP 100 1 5061 sipfed.online.lync.com
- D. SRV sipfederationtls UDP 100 1 5061 sipdir.online.lync.com
- E. SRV sipfederationtls UDP 100 1 5061 sipfed.online.lync.com
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-skype-interop
NEW QUESTION # 55
A bank uses Microsoft Teams.
Some users are experiencing a variety of issues when trying to post to channels or update channels.
You need to view configuration settings to troubleshoot the reported issues.
Where should you check? To answer, drag the appropriate configuration locations to the correct issues Each
location may be used once, more than once, or not at all You may need to drag the split bar between panes or
scroll to view content.
Answer:
Explanation:
Explanation
To troubleshoot the reported issues, you should check the following configuration locations:
For issue 1, you should check the channel setting. You can edit the channel setting by clicking on
the three dots next to the channel name and selecting Manage channel. There, you can see if the channel
is moderated or not. If it is moderated, only the channel moderators and owners can start new posts in
the channel1.
For issue 2, you should check the team setting. You can edit the team setting by clicking on the three
dots next to the team name and selecting Manage team. There, you can see if the team members have
permission to create and update channels or not2. You can also see if the team has reached the
maximum number of channels allowed, which is 2003.
For issue 3, you should check the teams policies. You can view and edit the teams policies in
the Microsoft Teams admin center. There, you can see if the users have permission to delete channels or
not. You can also see if the channel is a private channel, which can only be deleted by its owner.
NEW QUESTION # 56
......
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