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NEW QUESTION 95
Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
- A. Automatically schedule unscheduled services to available Resources.
- B. Automatically change the status to Dispatched of all Service Appointments.
- C. Automatically Dispatch Service Appointments using Drip Feed.
- D. Automatically run Optimization Background Job every hour.
Answer: C
NEW QUESTION 96
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?
- A. Create Account-wide Discounts.
- B. Apply Promotion to the Work Order.
- C. Apply Price Book to the Work Order.
- D. AppCreate Products and Price Book Entries.
- E. Create Work Order Line Items with Products.
Answer: C,D,E
NEW QUESTION 97
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?
- A. Select the relevant work type for each resource
- B. Assign the appropriate skill to resource
- C. Use work type with required skills
- D. Create a multiple work order line per service
Answer: B,C
NEW QUESTION 98
Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.
What should consultant leverage to ensure the right data is captured from the field service lightning mobile app?
- A. Lightning component with required field to update the case, work order and service appointment
- B. Quick actions on cases, work orders and service appointment with required fields
- C. Quick action on the work order and flow to update the case and service appointment
- D. Process builder on case to update the service appointment and work order
Answer: C
NEW QUESTION 99
Geolocation tracking is enabled for universal container's for technician but should apply to full time employees How can Geolocation tracking for contractors to be disabled?
- A. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor
- B. Set the Geolocation update frequency field to zero for contractors
- C. Unchecked the collect service resources Geolocation history field in field service mobile settings
- D. Unchecked the geocoding field on the contractor's profile
Answer: A
NEW QUESTION 100
Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.
Which two configurations should a Consultant implement to meet this requirement? (Choose two.)
- A. Use Work Types with Required Skills.
- B. Assign the appropriate Skills to Resources.
- C. Create Multiple Work Orders Line Items per service.
- D. Select the relevant Work Types for each Resource.
Answer: A,B
NEW QUESTION 101
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)
- A. Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.
- B. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
- C. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- D. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
Answer: C,D
NEW QUESTION 102
a customer makes one appointment for the sales department, and another
appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. The complex work visual force page is added to the service appointments page layout.
- B. A dependency has been created between the two appointment and the start time are the same.
- C. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
- D. The same resource and same day fields appear on the service appointments page layout.
- E. The dependency type is set to start after finish and day on the service appointment in the dependency.
Answer: A,C,E
NEW QUESTION 103
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
- A. F5L Dispatcher License
- B. FSL Admin License
- C. FSL Agent License
- D. FSL Resource License
Answer: C
NEW QUESTION 104
universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?
- A. Entitlements
- B. Work order record types
- C. Work types
- D. Entitlement templates
Answer: C
NEW QUESTION 105
universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process?
- A. Add a new product required to the work order.
- B. Add a new product consumed to the work rule.
- C. Add a new product consumed to the work order.
- D. Add a new product required to the work type.
Answer: D
NEW QUESTION 106
Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?
- A. Use Products and add to an Order.
- B. Use an ERP to manage the BoM.
- C. Use Assets and define a hierarchy.
- D. Use a custom object to model the BoM.
Answer: B
NEW QUESTION 107
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?
- A. Call the Sales Team with the Opportunity.
- B. Create a Quick Action to create the Opportunity.
- C. Log a follow-up task on the Work Order.
- D. Create a custom filed on the Work Order.
Answer: B
NEW QUESTION 108
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers
- A. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
- B. Create a Workflow to close the Milestone when the Wrap Up is complete.
- C. Create custom fields to capture that the Wrap UP Activities have been completed.
- D. Create a Process Builder to close the Milestone when the Wrap Up is complete.
- E. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
Answer: B,C,E
NEW QUESTION 109
Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers
- A. Work Orders
- B. Work Types
- C. Resource Absences
- D. Service Resources
- E. Accounts
Answer: B,C,E
NEW QUESTION 110
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
- A. Create multiple work order line items per service.
- B. Assign the appropriate skills to resources.
- C. Select the relevant work types for each resource.
- D. Use work types with required skills.
Answer: B,D
NEW QUESTION 111
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?
- A. Work Orders with Operating Hours.
- B. Operating Hours for Customer Accounts.
- C. Work Types with an Estimated Duration.
- D. Work Types with Service Level Agreement.
Answer: C
NEW QUESTION 112
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?
- A. Limit Status Transitions based on Profile.
- B. Assign Permission Sets that allow Status Transitions.
- C. Allow Status Transitions based on Role.
- D. Configure Status Transitions based on Resource Type.
Answer: A
NEW QUESTION 113
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Create a recurring Service Appointment
- B. Use appropriate Resource Operating Hours.
- C. Create Resource Absences every day.
- D. Use the Resource Availability Rule.
Answer: B
NEW QUESTION 114
Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
- A. Create a child Work Order for the follow-up Work Order.
- B. Change the Work Order with a closed status of "Cancelled."
- C. Re-use the existing Work Order for the follow-up.
- D. Change the Work Order with a status of "New."
Answer: A,B
NEW QUESTION 115
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
- A. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
- B. Create the products and the installation kits as serialized inventory.
- C. Create the products and the installation kits as a single serialized product.
- D. Create the products and the installation kits as unsterilized inventory.
Answer: A
NEW QUESTION 116
A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use
- A. High intensity
- B. Customer first
- C. Emergency
- D. Soft boundaries
Answer: D
NEW QUESTION 117
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work
- B. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
- C. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
- D. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
Answer: D
NEW QUESTION 118
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?
- A. First time fix rate: The percentage of on-site service requests resolved on the first visit.
- B. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
- C. Average time to repair: The average time required to repair or install as asset.
- D. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
Answer: D
NEW QUESTION 119
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What is the duration of the Field-Service-Lightning-Consultant Exam
- Number of Questions: 60
- Format: Multiple choices, multiple answers
- Passing Score: 70%
- Length of Examination: 90 minutes
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