Top Salesforce Field-Service-Consultant Courses Online - Updated [May-2024]
Field-Service-Consultant Practice Dumps - Verified By VCEDumps Updated 165 Questions
NEW QUESTION # 71
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Create a recurring Service Appointment
- B. Use the Resource Availability Rule.
- C. Use appropriate Resource Operating Hours.
- D. Create Resource Absences every day.
Answer: A
NEW QUESTION # 72
Northern Trail Outfitters is using a Salesforce entry event in a Journey to send SMS to contacts located in the United States. They notice new SMS contacts are not receiving messages, and the mobile number in the Salesforce Entry Data Extension was missing the country code.
How could they resolve this issue?
- A. Select 'Normalize Phone Number* in Journey settings.
- B. Select 'US' as the sending country in SMS activity.
- C. Format the phone field in Salesforce as +l[phonenumber],
- D. Configure the phone field in Salesforce as US locale.
Answer: C
NEW QUESTION # 73
which object can be used to share service appointments with service resource s in field service lightning?
- A. Service territory member
- B. Work order
- C. User territory
- D. Service territory
Answer: A
NEW QUESTION # 74
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
- A. Confirm the Technician's mobile device is online.
- B. Verify the Dispatcher ran the Service Appointment data Job.
- C. Review Service Appointment automation.
- D. Investigate the Work Order lifecycle.
Answer: A,C
NEW QUESTION # 75
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
- A. Utilize Field History Tracing on Assets.
- B. Utilize lifecycle Object tracking on Assets.
- C. Utilize custom fields for change tracking on Assets.
- D. Utilize a Work Order related list on Assets.
Answer: A
NEW QUESTION # 76
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?
- A. Utilize the standard Salesforce Price Book.
- B. Utilize country-specific Price Book Entries.
- C. Utilize Standard Global Service Price Book Entries.
- D. Utilize multiple country-specific Price Books.
Answer: A
NEW QUESTION # 77
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
- A. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
- B. Drag and drop the Service Appointments to other available Resources and run Optimization.
- C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
- D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
Answer: D
Explanation:
Explanation
Updating the Resource as not available allows marking a resource as unavailable for a specific time period due to sickness, vacation, or other reasons[27. Selecting the affected Service Appointments and pressing
"Schedule" allows rescheduling multiple service appointments at once based on predefined criteria such as travel time or priority[28. Dragging and dropping the Service Appointments to other available Resources and running Optimization would reschedule service appointments manually and then run an optimization process that could override the manual changes[29. Asking the Customer Service Rep to call the customers and manually re-schedule for another day would not use the scheduling features of Field Service and could result in customer dissatisfaction or missed service level agreements. Changing the Scheduling Policy to "High Intensity" and activating the Background Optimization process would change the optimization criteria for all service appointments and run an optimization process in the background that could take a long time to complete[30. References:
https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_schedule_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_background_optimization_overview.htm&type=5
NEW QUESTION # 78
universal containers has customers who have previously negotiated pricing on some products.
Which price book structure should a consultant recommend when considering the implications of pricing on work orders?
- A. Create customer specific price books and add all products as price book entries
- B. Utilize a custom global price book and add price negotiated products as price book entries
- C. customer specific price books and add only price negotiated products as price Create book entries
- D. Utilize a custom global price book and add all products as price book entries
Answer: A
NEW QUESTION # 79
Which two objects are required when configuring an optimization job? Choose 2? answers
- A. Scheduling Policy
- B. Polygons
- C. Work Type
- D. Service Territory
Answer: A,D
Explanation:
Explanation
These two objects are required when configuring an optimization job, as they define the scope and the criteria for the optimization process. References:
https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5
NEW QUESTION # 80
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select a service appointment from the list, use the "candidates" action, and select the best time slot
- B. Select multiple service appointment from the list and bulk schedule them
- C. Select the service appointment from the list and the "schedule" action
- D. Select a service appointment from the list, use the "edit" action and allocate the Resources
- E. Select the service appointment from the list, user the "change status" action and
"dispatch"
Answer: A,B,C
NEW QUESTION # 81
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set(s) a consultant should recommend assigning to NTO agents?
- A. Dispatcher
- B. Mobile, Agent, and Resource
- C. Agent
- D. Agent and Resource
Answer: B
NEW QUESTION # 82
Northern Trail Outfitters wants to set up an automation that imports a file and sends an email to the contacts when the file is dropped on the SFTP. The name of the file will change, though it will always start with thankyou_customers.
How would they set up the Import Activity to know the name of the file?
- A. Filename is automatically passed to Import Activity with File Drop Automations
- B. Check the 'Use filename from Automation' checkbox
- C. Set File Naming Pattern to %%BASEFILENAME_FROM_TRIGGER%%
- D. Set File Naming Pattern to %%AUTOMATED_FILENAME%%
Answer: C
NEW QUESTION # 83
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Absences per Employee.
- B. Reduced Work Orders per Shift.
- C. Reduced Overtime per Work Order.
- D. Reduced Travel Time per Work Order.
Answer: C,D
NEW QUESTION # 84
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?
- A. Arrival window start, arrival window end
- B. Scheduled start, scheduled end
- C. Earliest start permitted, due date
- D. Actual start, actual end
Answer: C
NEW QUESTION # 85
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
- A. Set the Number of Services to Drip Feed on the Service Territory.
- B. Set the Service Appointment to Dispatch in Field Service Settings.
- C. Enable Sharing of Dispatched Service Appointments.
- D. Enable Drip Feed Dispatching in Field Service Settings.
Answer: A,D
Explanation:
Explanation
Drip Feed Dispatching is a feature that allows dispatching groups of service appointments to technicians at regular intervals instead of all at once[56]. Enabling Drip Feed Dispatching in Field Service Settings allows turning on this feature for all service territories[57]. Setting the Number of Services to Drip Feed on the Service Territory allows specifying how many service appointments should be dispatched at a time for each service territory[58]. Setting the Service Appointment to Dispatch in Field Service Settings would not affect how many service appointments are dispatched at a time. Enabling Sharing of Dispatched Service Appointments would not affect how many service appointments are dispatched at a time. References:
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_enable.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_configure.htm&type=5
NEW QUESTION # 86
Northern Trail Outfitters wants to include the body of marketing email replies captured by Reply Mail Management (RMM) within auto-forwarded messages to their Customer Success team.
How could they accomplish this'
- A. Check the "Include Replies as Attachments" box in the RMM settings.
- B. Use RMM personalization strings to render the email reply body.
- C. Query the RMM data view for the reply body and reference it from a data extension.
- D. Use RMM dynamic content blocks to render the email reply body.
Answer: B
NEW QUESTION # 87
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
- A. Create a Work Type and Work Order for each Asset being serviced.
- B. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- C. Create a Work Type to automatically create relevant line items for each Asset.
- D. oO Create a Work Order and Work Order Line Item for each Asset being serviced.
Answer: D
NEW QUESTION # 88
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Salesforce Field-Service-Consultant certification exam is designed to test the candidate's ability to configure, implement, and manage Salesforce Field Service solutions. It covers various topics such as service territories, scheduling policies, service resources, and work orders. Field-Service-Consultant exam also tests the candidate's knowledge of the Salesforce Field Service mobile app, which is an essential tool for managing field operations. Overall, the Salesforce Field-Service-Consultant certification exam is an excellent opportunity for professionals who want to demonstrate their expertise in this area and enhance their career opportunities.
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