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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. How does WebSphere Commerce support the business need of running multiple sites or micro-sites?

A) Extended sites
B) Widgets
C) Site Management Tools
D) Starter store sites

2. WebSphere Commerce helps businessesto deliver and manage BRAND EXPERIENCE across which of the following channels and touchpoints?

A) All direct channels.
B) All direct channels including mobile touchpoints.
C) Web, mobile, callcenter, and in-store.
D) Both direct and extended channels like social networks.

3. How do today's customers interact with a brand?

A) None of the above.
B) Customers are increasing using only a single channel for all their interactions.
C) Customers expect a dedicated and independent system for each channel for more focused service.
D) Customers expect the brand to provide a seamless and consistent cross-channel
experience.

4. IBM Sterling Order Management was built for multi-enterprise business processes in which of the following business models?

A) B2B
B) B2B, B2C, B2B2B, B2B2C
C) B2C
D) B2B, B2C

Solutions: