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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. The City of Snaxboro has been using Public Sector Solutions for Licensing, Permitting, and Inspection management for some time now. The city wants to quickly gain intelligent insights into its business operations using pre- built templates. Which tool is recommended to help them achieve this requirement?

A) Salesforce Reports & Dashboards
B) Tableau for Public Sector
C) Salesforce Einstein
D) CRM Analytics for Public Sector

2. Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
B) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
D) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

3. A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record?

A) Use Public Sector Solutions - Selection Explainer to understand how the selection was made
B) Do testing with relevant data sets and check how each test behaves
C) Use Decision Explainer to understand how the decision was made
D) Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined

4. Bohavhan has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes.
Bohavhan is looking for advice on providing up- to- date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?

A) Implement Salesforce Knowledge, and publish articles to the Bohavhan public website CMS via outbound API calls.
B) Implement Salesforce Knowledge, and publish articles to the Bohavhan public website via Lightning Out.
C) Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
D) Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.

5. A licensing office wants supervisors to monitor application workload by processing stage. The dashboard should update automatically throughout the day as staff complete reviews. Which reporting strategy best meets this requirement?

A) Build nightly Batch Apex reports
B) Create separate list views for every processing stage
C) Export data every afternoon into spreadsheets
D) Create summary reports grouped by application stage and display them in dashboards

Solutions: