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EXIN EX0-115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Resolution Processes | 10% | - Service request management - Incident management - Problem management |
| Topic 2: Service Design and Transition | 5% | - Service transition
|
| Topic 3: Relationship Processes | 15% | - Supplier management - Business relationship management |
| Topic 4: Service Delivery Processes | 15% | - Service level management - Financial management for services - Availability management - Information security management - Service continuity management - Capacity management |
| Topic 5: Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
| Topic 6: The Service Management System (SMS) | 20% | - Governance and responsibilities
|
| Topic 7: Control Processes | 20% | - Configuration management - Change management - Release and deployment control |
